What are the responsibilities and job description for the Sleep Services Care Coordinator position at VGM Group, Inc?
Sleep Services Care Coordinator Summary
VGM & Associates is the nation’s largest and most comprehensive Member Service Organization (MSO) for post-acute healthcare including DME/HME, Respiratory, Sleep, Wound Care, Complex Rehab, Women’s Health, Home Modifications and Orthotics & Prosthetics providers. Over 2,500 providers with nearly 7,000 locations rely on VGM to connect them to valuable resources every single day. The care coordinator for sleep services will support in coordinating, monitoring and reporting on patient sleep therapy compliance. Primarily communicating via phone and email, the Sleep Services Care Coordinator will provide stellar customer service to our sleep therapy patients.
Reporting Accountability: VP of Business Development Working Location: Waterloo, IA or surrounding areas with ability to be in office on main campus multiple days a week |
Work Hours Classification: Full-time, Monday-Friday |
Responsibilities/Duties of the Sleep Services Care Coordinator
- Answer calls from referral sources in a timely and professionally manner, and secure referral orders by telephone, fax, and electronic means in a call center environment
- Coordinate the delivery of medical equipment and other healthcare services, including contacting the patient, provider, or on-line tracking system to confirm items were delivered and/or services rendered
- Ensure patients receive a high standard of service delivery and care through a series of follow-up quality questions to ensure company quality standards are being met
- Document patient communication via an internal platform
- Communicate daily with patients regarding compliance with their equipment via phone, email, and text
- Obtain and send appropriate clinical documentation to equipment providers by fax or electronic means
- Communicate with supervisor, other team members, and external parties to keep all entities informed of patient status
- Collect and enter accurate and detailed patient information
- Understand, access, and enter patient compliance data through multiple manufacturer platforms
- Answer questions from patients, providers, and company staff
- Identify and resolve service issues and complaints
- Maintain up to date knowledge of company policy and procedures and regulatory, contractual, and accreditation requirements
- Available for after hours on-call coverage
- Follow strict confidentiality and HIPAA privacy and security guidelines
- Perform other duties as assigned
Qualifications of the Sleep Services Care Coordinator
Education/Experience:
- High school diploma/GED desired
- Equivalent professional experience preferred
- Must comply with continuing education per Company, regulatory, contractual, and accreditation requirements’
Skills and competencies:
- Customer service focused
- High degree of integrity and trust
- Ability to multitask and prioritize
- Possesses strong time management and organization skills
- Detailed oriented
- Works well under pressure and is punctual
- Flexible with the ability to routinely adapt to change
- Team player with excellent communication skills
Physical Requirements:
- Working at a physical desk, moving about the office and facility as needed for work
- Operation of office machinery and equipment
- Visual abilities to include reading, distance vision, and peripheral vision
This job description reflects the general duties of the job but is not a detailed description of all duties which may be inherent to the position. Reasonably related additional duties may be assigned to the individual Associate.
VGM Group, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, pregnancy, national origin, disability, genetic information, military or veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.