What are the responsibilities and job description for the Submission Officer - Visa Application Centre position at VFS Global?
Areas of Responsibility & brief description
1. Document scrutiny and collection of applications for visa processing
2. Handle customer/applicant queries personally or via email, telephone.
3. Handle cash and bank related transactions if assigned and ensure 100% accuracy
4. Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.
5. Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
6. Maintain compliance to the standard operating procedures, manuals etc. without deviation in process
7. Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers.
8. Encourage applicants to provide feedback on services provided and their overall experience at the application centre.
9. Ensure that the entire process is completed within the mandated Turn Around Time
10. Assist Deputy Manager/Operations Manager in execution of WB Project
11. Adhere to the environment health and safety policy/objectives and guidelines of the organization
Job Types: Contract, Full-time
Pay: $36,000.00 - $48,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $36,000 - $48,000