What are the responsibilities and job description for the Operations Coordinator position at Vetted Solutions?
Role: On-site banking center supervisor responsible for overseeing daily operations, staff supervision, and customer service.
Responsibilities
Responsibilities
- Supervise tellers to ensure professional customer service and support marketing initiatives.
- Monitor and train transactional staff, support cross-selling, and promote product knowledge.
- Ensure compliance with policies, procedures, and regulatory requirements.
- Oversee cash operations, including vault, ATM, and cash handling, maintaining security and accuracy.
- Manage risk and conduct audits to uphold internal controls and mitigate operational losses.
- Lead client experience efforts by resolving customer issues promptly and efficiently.
- Assist in team management, performance evaluations, training, and staff development.
- Support sales efforts through referrals and product explanations.
- Handle scheduling, workflow, and ensure adherence to security policies.
- Perform miscellaneous duties to meet center goals and compliance standards.
- High school diploma or GED required; bachelor’s degree preferred.
- 2-5 years of relevant experience or equivalent education and training.
- Proficiency in Microsoft Office suite.
- Strong leadership, communication, and customer service skills.
- Ability to manage operational risk and ensure compliance.