Complex Care Navigator

Job Title: Complex Care Navigator

Role Overview: Support patients with serious illnesses by helping them navigate healthcare, aligning care with their goals, and fostering trusting relationships with patients, families, and healthcare teams. Serve as a primary contact, providing education on program benefits, managing cases, and facilitating communication across interdisciplinary teams.

Responsibilities

• Enroll patients into palliative care programs and explain services.
• Conduct community outreach and home visits, balancing office and community-based activities.
• Navigate sensitive situations with emotional intelligence and maintain confidentiality.
• Manage priorities independently, work collaboratively, and ensure compliance with policies and regulations.
• Attend training and ensure consistent attendance.
  
  

Qualifications & Skills

• High School Diploma/GED and computer proficiency in Microsoft Office.
• 2 years customer service experience and reliable transportation with a valid driver’s license.
• Preferred healthcare background, such as Medical Assistant training or experience in care coordination, social services, or working with complex patient populations.
• Strong organizational, communication, multitasking, and interpersonal skills; ability to work independently and under pressure.
  
  

Additional Information: Compensation ranges from $18.00 to $32.00 per hour, with comprehensive benefits including health plans, PTO, retirement options, and professional development opportunities. The role may involve travel within the local area. The organization prioritizes diversity, inclusion, and equitable care delivery.