What are the responsibilities and job description for the Account Manager - Pharmacy Partnerships position at Vetted Solutions?
Role Overview
The Account Manager oversees a portfolio of healthcare and residential accounts, serving as the primary liaison to ensure relationship management, service continuity, and growth. Responsibilities include building strong client relationships through regular outreach, site visits, and proactive issue resolution related to service, operational, and billing concerns. The role involves supporting onboarding, identifying opportunities for account growth, and addressing risks early to maintain retention. Collaboration with pharmacy, billing, operations, and business development teams is essential for seamless service delivery and account management.
Qualifications & Skills
Minimum 6 months experience in client relationship building, with 4 years supporting healthcare or pharmacy operations, preferably in community-based settings. Soft skills include strong organization, multitasking, problem-solving, and stakeholder management. Ability to travel up to 75% and reliable transportation are required. Preferred qualifications include experience with billing support, account onboarding, and proficiency with MS Office.
Key Duties
The Account Manager oversees a portfolio of healthcare and residential accounts, serving as the primary liaison to ensure relationship management, service continuity, and growth. Responsibilities include building strong client relationships through regular outreach, site visits, and proactive issue resolution related to service, operational, and billing concerns. The role involves supporting onboarding, identifying opportunities for account growth, and addressing risks early to maintain retention. Collaboration with pharmacy, billing, operations, and business development teams is essential for seamless service delivery and account management.
Qualifications & Skills
Minimum 6 months experience in client relationship building, with 4 years supporting healthcare or pharmacy operations, preferably in community-based settings. Soft skills include strong organization, multitasking, problem-solving, and stakeholder management. Ability to travel up to 75% and reliable transportation are required. Preferred qualifications include experience with billing support, account onboarding, and proficiency with MS Office.
Key Duties
- Maintain and grow client accounts through regular communication and relationship-building
- Address service, operational, and billing issues promptly
- Support onboarding, account retention, and risk mitigation
- Collaborate cross-functionally with internal teams
- Educate clients on services and operational expectations
- Track performance metrics such as retention, outreach, and issue resolution