What are the responsibilities and job description for the Messaging Center Analyst- Active Top Secret Clearance Required position at Vets, Inc?
Staffing Pros, a division of VETS Inc., is recruiting for multiple full-time Messaging Center Analysts onsite in Washington, DC. This position requires an Active Top Secret Clearance.
This is an onsite position based in Washington, D.C. at a secure government location. There are two shifts for this position:
Mid Shift, Mon - Fri from 11:00PM to 7:30AM with approximately 1 weekend a month and holiday rotations.
Evening Shift, Mon - Fri from 3:00PM-11:30PM with approximately 1 weekend a month and holiday rotations.
Responsibilities:
- Perform as a messaging and communications center analyst in a 24/7/365 Operations Center to ensure critical messages are transmitted and received per standard operating procedures and delivered to recipients.
- Conducts regularly scheduled maintenance procedures, i.e. backups, updates and downloading processes for the various DT systems.
- Monitor, troubleshoot, perform recovery and maintenance activities on complex messaging platforms.
- Support ATO requirements, i.e. (System Security Plan (SSP), Incident Response, Contingency Plan, Control and Origination Statements, STIG configurations).
- Perform periodic system and network health checks per SOP.
- Update and maintain shift logs, recording and detailing events.
- Participate in shift turn-over activities.
- Escalate issues to technical resources and other stakeholders expediently and monitor the status of all open trouble tickets.
Qualifications:
Required Qualifications:
- Bachelors and 5 years of experience; or equivalent experience without a degree.
- Must be able to work onsite and support shift work.
- Reliability, detail oriented, and strong sense of work commitment to report to duty on time, as scheduled.
- Knowledge and experience installing, updating, and troubleshooting network systems and protocols.
- Excellent working knowledge of Microsoft Server and workstation operating systems, Adobe, Microsoft Office applications, i.e. (Outlook, Word, Excel, PowerPoint).
- Skills and experience installing, updating, and troubleshooting software applications on Microsoft operating systems.
- Knowledge of regulations, policies, practices, and procedures relative to information systems security.
- Familiarity with Federal Government computer system operations and processes to advise.
- Ability to follow Standard Operations Procedures and verbal direction.
- Excellent oral and written communication skills.
- Self-motivation, professional demeanor and accountability.
- Ability to demonstrate critical thinking skills under high-pressure time sensitive environments.
- Must be a U.S. citizen.
- Must have an Active Top Secret clearance.
Preferred Qualifications:
- Previous experience working in commercial, government or military 24x7 messaging/comms centers.
- Basic TCP/IP networking skills.
- CompTIA A , Network .
EEO Statement
Staffing Pros a division of VETS-inc is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
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