What are the responsibilities and job description for the Customer Service Representative position at Vets Pets?
Description
Points East Veterinary Specialty Hospital of Wilmington, currently under construction in Wilmington, NC, will expand the Points East Veterinary Group’s commitment to delivering advanced emergency and specialty care across eastern North Carolina. Anticipated to open in fall 2026, this 17,000-square-foot facility is designed to support 24/7 emergency services, specialty surgery, and advanced diagnostic imaging for pets and referring veterinarians throughout the Cape Fear region.
Thoughtfully planned with collaboration and future growth in mind, the Wilmington hospital will feature modern surgical and treatment spaces, advanced imaging capabilities, and room for expansion as services continue to develop. As with all Points East locations, Wilmington will operate under a shared standard of care, ensuring families and veterinary partners can expect a consistent, high-quality experience close to home.
Boarded Specialty Surgery
Our board-certified veterinary surgeons offer advanced surgical care for pets who need specialized procedures. Whether a surgery is planned or required urgently, our highly trained surgeons and support team provide treatment options that are only available through a boarded surgeon. We partner closely with your primary veterinarian to ensure collaborative communication and a personalized plan for every patient.
Emergency Services
Points East Veterinary Specialty Hospital of Wilmington provides around-the-clock emergency care for pets. Working alongside your primary care veterinarian, our team provides advanced medical support when urgent treatment is needed. Day or night, we are prepared to deliver the immediate care your pet needs when it matters most.
Perks And Benefits Include
Points East Veterinary Specialty Hospital of Wilmington, currently under construction in Wilmington, NC, will expand the Points East Veterinary Group’s commitment to delivering advanced emergency and specialty care across eastern North Carolina. Anticipated to open in fall 2026, this 17,000-square-foot facility is designed to support 24/7 emergency services, specialty surgery, and advanced diagnostic imaging for pets and referring veterinarians throughout the Cape Fear region.
Thoughtfully planned with collaboration and future growth in mind, the Wilmington hospital will feature modern surgical and treatment spaces, advanced imaging capabilities, and room for expansion as services continue to develop. As with all Points East locations, Wilmington will operate under a shared standard of care, ensuring families and veterinary partners can expect a consistent, high-quality experience close to home.
Boarded Specialty Surgery
Our board-certified veterinary surgeons offer advanced surgical care for pets who need specialized procedures. Whether a surgery is planned or required urgently, our highly trained surgeons and support team provide treatment options that are only available through a boarded surgeon. We partner closely with your primary veterinarian to ensure collaborative communication and a personalized plan for every patient.
Emergency Services
Points East Veterinary Specialty Hospital of Wilmington provides around-the-clock emergency care for pets. Working alongside your primary care veterinarian, our team provides advanced medical support when urgent treatment is needed. Day or night, we are prepared to deliver the immediate care your pet needs when it matters most.
Perks And Benefits Include
- Tuition assistance
- A choice between two medical plans with prescription drug benefits
- Dental and vision coverage available
- 401(k) Savings Plan with employer match, including immediate vesting
- Life insurance for yourself, spouse and eligible dependents available
- Paid time off / holidays
- Health Savings Account available
- Short term disability available
- Supplemental critical illness and accident plans available
- Uniform allowance
- Continuing education allowance for credentialed technicians
- Employee assistance program