What are the responsibilities and job description for the Field Service Tech IV - Mojave CA position at VetJobs?
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Job Description
This job is fully onsite at our Mojave, CA location with once a month travel to our LA location.
Join our dynamic team in Mojave, CA, as an experienced Field Engineer, where you'll serve as the primary onsite representative at our Mojave location. As the face of our organization, exceptional customer service skills are essential, alongside extensive technical expertise in Windows 11, MS Teams, Cisco VoIP, and MS365. This role offers a unique blend of local presence and strategic travel, with monthly trips to our LA location to deliver Field Service work, providing opportunities for growth, collaboration, and diverse experiences.
Responsible for managing the delivery of on-site & remote IT services for internal customer accounts spanning multiple locations, focused on a specific sector
Improve alignment with, and support for, business objectives
Reduce costs or improve business profits
Provide accurate forecasts and projections as inputs to the corporate budgeting process
Increase quality awareness amongst staff
Achieve efficiencies and cost savings by leveraging centralized shared services and automation
Help build a business model that enables regional support across organizational boundaries
Ensure compliance with corporate directives and standards
Provide visionary leadership to a large, widely dispersed workforce in a rapidly evolving operating environment
Manage delivery of on-site & remote IT services for internal customers spanning multiple locations (includes reviewing daily backlog, changes and problems)
Assist the Service Delivery Executive with managing service delivery issues, resource management, cost estimates and provide technical direction
Build strong business partner relationship with customers Installs, operates, maintains, repairs and modifies equipment.
Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.
Analyzes and evaluates products and related performance. Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.
Installs, upgrades and removes products ensuring coordinative engineering field change. Maintains effective customer communications and relations.
May provide onsite training of customer support personnel. Customer interaction will include face to face and over the phone.
Manage performance of projects
Identify & manage continuous improvement opportunities
Auto req ID
472567BR
Minimum Education Required
High School/GED
Job_Category
Operations
Additional Qualifications/Responsibilities
Required Education, Experience, & Skills
High School Diploma and 3 years work experience or equivalent experience
Certifications And Clearance:
Secret Clearance (must be able to obtain)
Security certification
Key Skills:
Excellent communication skills (oral and written)
Excellent organization skills
Excellent customer relations and customer service skills
Proven management and leadership skills
Managerial Abilities:
Ability to set priorities, motivate, negotiate, manage performance, collaborate, and coach/mentor
Technical Skills:
Problem-solving and analytics
Basic project management
Understanding of risk management
Working Knowledge Of:
Ability to work independently and as part of a team
Customer service experience
Preferred Education, Experience, & Skills
Associate degree in Computer Science or IT Management with at least 4 years of experience
Technical Skills:
Understanding of Windows operating systems
Understanding of ServiceNow IT management, request, and ticketing system
Advanced technical troubleshooting skills
Advanced customer service skills
Certifications And Clearance:
Secret Clearance Level
Pay Information
Full-Time Salary Range: $66017 - $105628
City*
Mojave
State*
California
Job Code
Program Manager
Affiliate Sponsor
BAE Systems
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Job Description
This job is fully onsite at our Mojave, CA location with once a month travel to our LA location.
Join our dynamic team in Mojave, CA, as an experienced Field Engineer, where you'll serve as the primary onsite representative at our Mojave location. As the face of our organization, exceptional customer service skills are essential, alongside extensive technical expertise in Windows 11, MS Teams, Cisco VoIP, and MS365. This role offers a unique blend of local presence and strategic travel, with monthly trips to our LA location to deliver Field Service work, providing opportunities for growth, collaboration, and diverse experiences.
Responsible for managing the delivery of on-site & remote IT services for internal customer accounts spanning multiple locations, focused on a specific sector
Improve alignment with, and support for, business objectives
Reduce costs or improve business profits
Provide accurate forecasts and projections as inputs to the corporate budgeting process
Increase quality awareness amongst staff
Achieve efficiencies and cost savings by leveraging centralized shared services and automation
Help build a business model that enables regional support across organizational boundaries
Ensure compliance with corporate directives and standards
Provide visionary leadership to a large, widely dispersed workforce in a rapidly evolving operating environment
Manage delivery of on-site & remote IT services for internal customers spanning multiple locations (includes reviewing daily backlog, changes and problems)
Assist the Service Delivery Executive with managing service delivery issues, resource management, cost estimates and provide technical direction
Build strong business partner relationship with customers Installs, operates, maintains, repairs and modifies equipment.
Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.
Analyzes and evaluates products and related performance. Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.
Installs, upgrades and removes products ensuring coordinative engineering field change. Maintains effective customer communications and relations.
May provide onsite training of customer support personnel. Customer interaction will include face to face and over the phone.
Manage performance of projects
Identify & manage continuous improvement opportunities
Auto req ID
472567BR
Minimum Education Required
High School/GED
Job_Category
Operations
Additional Qualifications/Responsibilities
Required Education, Experience, & Skills
High School Diploma and 3 years work experience or equivalent experience
Certifications And Clearance:
Secret Clearance (must be able to obtain)
Security certification
Key Skills:
Excellent communication skills (oral and written)
Excellent organization skills
Excellent customer relations and customer service skills
Proven management and leadership skills
Managerial Abilities:
Ability to set priorities, motivate, negotiate, manage performance, collaborate, and coach/mentor
Technical Skills:
Problem-solving and analytics
Basic project management
Understanding of risk management
Working Knowledge Of:
- MS Windows 11
- M365 Office applications
- MS Teams
- Cisco VoIP phones
Ability to work independently and as part of a team
Customer service experience
Preferred Education, Experience, & Skills
Associate degree in Computer Science or IT Management with at least 4 years of experience
Technical Skills:
Understanding of Windows operating systems
Understanding of ServiceNow IT management, request, and ticketing system
Advanced technical troubleshooting skills
Advanced customer service skills
Certifications And Clearance:
Secret Clearance Level
Pay Information
Full-Time Salary Range: $66017 - $105628
City*
Mojave
State*
California
Job Code
Program Manager
Affiliate Sponsor
BAE Systems
Salary : $66,017 - $105,628