What are the responsibilities and job description for the Data Center Customer Operations IV - Miami, FL position at VetJobs?
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.
Who are we?
At Equinix, we connect the world's leading businesses to their customers, employees, and partners through our global platform of interconnected data centers. We're looking for experienced, customer-focused professionals who thrive in a fast-paced, mission-critical environment and enjoy solving complex technical challenges.
What you'll do
As a Data Center Customer Operations Technician IV, you will play a key role in delivering exceptional customer service and technical support within our data centers. You will take ownership of complex customer requests, drive timely resolution of issues, and ensure the successful delivery of critical infrastructure services.
In this role, you'll serve as a technical expert, troubleshooting complex challenges while coordinating and executing a wide range of customer operations activities.
Responsibilities
Manage and fulfill complex, time-sensitive customer requests with a focus on quality, accuracy, and customer satisfaction.
Perform advanced troubleshooting and resolution of customer issues, incidents, and service requests.
Execute And Coordinate Installations, De-installations, And Modifications Of
Cabinets and cages
Cross-connects
Power services
Cable containment systems
Custom customer solutions
Deliver Smart Hands support and assist customers with equipment, connectivity, and infrastructure needs.
Prioritize multiple requests and projects while maintaining service level commitments.
Partner with internal teams to resolve operational and technical challenges.
Identify process improvement opportunities and recommend enhancements to operational procedures.
Serve as a resource and mentor for less experienced team members.
Lead or facilitate operational activities and support initiatives that improve customer experience and service delivery.
Auto req ID
481862BR
Minimum Education Required
High School/GED
Additional Qualifications/Responsibilities
What you bring
Strong experience in data center operations, telecommunications, networking, or critical infrastructure environments.
Advanced troubleshooting and problem-solving skills with the ability to work independently.
Experience managing complex customer requests and balancing multiple priorities in a fast-paced environment.
Knowledge of structured cabling, cross-connects, power infrastructure, and data center best practices.
Strong communication and customer service skills.
Ability to make sound decisions, take initiative, and drive issues to resolution with minimal supervision.
Experience leading projects, coordinating activities, or mentoring team members is highly valued.
Why this role matters
This is an opportunity to work at the heart of the digital infrastructure that powers the world's businesses. As a Level IV technician, you'll have the autonomy to solve complex problems, influence operational improvements, and make a direct impact on customer success while continuing to grow your technical and leadership capabilities.
The targeted pay range for this position in the following location is / locations are:
United States - MI1 Miami : 70,000 - 105,000 USD / Annual
Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.
The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.
City*
Miami
State*
Florida
Job_Category
Operations
Job Code
IT Information Technology
Affiliate Sponsor
Equinix
Salary Range
$60,000-$75,000
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.
Who are we?
At Equinix, we connect the world's leading businesses to their customers, employees, and partners through our global platform of interconnected data centers. We're looking for experienced, customer-focused professionals who thrive in a fast-paced, mission-critical environment and enjoy solving complex technical challenges.
What you'll do
As a Data Center Customer Operations Technician IV, you will play a key role in delivering exceptional customer service and technical support within our data centers. You will take ownership of complex customer requests, drive timely resolution of issues, and ensure the successful delivery of critical infrastructure services.
In this role, you'll serve as a technical expert, troubleshooting complex challenges while coordinating and executing a wide range of customer operations activities.
Responsibilities
Manage and fulfill complex, time-sensitive customer requests with a focus on quality, accuracy, and customer satisfaction.
Perform advanced troubleshooting and resolution of customer issues, incidents, and service requests.
Execute And Coordinate Installations, De-installations, And Modifications Of
Cabinets and cages
Cross-connects
Power services
Cable containment systems
Custom customer solutions
Deliver Smart Hands support and assist customers with equipment, connectivity, and infrastructure needs.
Prioritize multiple requests and projects while maintaining service level commitments.
Partner with internal teams to resolve operational and technical challenges.
Identify process improvement opportunities and recommend enhancements to operational procedures.
Serve as a resource and mentor for less experienced team members.
Lead or facilitate operational activities and support initiatives that improve customer experience and service delivery.
Auto req ID
481862BR
Minimum Education Required
High School/GED
Additional Qualifications/Responsibilities
What you bring
Strong experience in data center operations, telecommunications, networking, or critical infrastructure environments.
Advanced troubleshooting and problem-solving skills with the ability to work independently.
Experience managing complex customer requests and balancing multiple priorities in a fast-paced environment.
Knowledge of structured cabling, cross-connects, power infrastructure, and data center best practices.
Strong communication and customer service skills.
Ability to make sound decisions, take initiative, and drive issues to resolution with minimal supervision.
Experience leading projects, coordinating activities, or mentoring team members is highly valued.
Why this role matters
This is an opportunity to work at the heart of the digital infrastructure that powers the world's businesses. As a Level IV technician, you'll have the autonomy to solve complex problems, influence operational improvements, and make a direct impact on customer success while continuing to grow your technical and leadership capabilities.
The targeted pay range for this position in the following location is / locations are:
United States - MI1 Miami : 70,000 - 105,000 USD / Annual
Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.
The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.
City*
Miami
State*
Florida
Job_Category
Operations
Job Code
IT Information Technology
Affiliate Sponsor
Equinix
Salary Range
$60,000-$75,000
Salary : $60,000 - $75,000