What are the responsibilities and job description for the Data Center Concierge IV - Ashburn, VA position at VetJobs?
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.
Job Summary
Has a substantial understanding of the job while working on assignments that are moderately difficult requiring judgement in resolving issues or making recommendations. Focus is on moderately difficult tasks, using substantial understanding of standard operating procedure. Supports the overall team.
Responsibilities
Administration
Provides support to multiple datacenter facilities, on moderately difficult administrative duties
Answers incoming phone calls and uses substantial knowledge of standard operating procedures to resolve
Reviews and responds to moderately difficult work request systems (i.e., dispatch, updates, escalations, etc.)
Ensures moderately difficult administrative inquiries and issues are resolved for the facilities and customers
Supports customers by coordinating visits and schedules in the data center
Maintains the conference rooms and tour schedules while customers are on-site
May generate purchase requisitions and coordinate with vendors for delivery and invoicing
Assists with special projects, as assigned
Customer Support
Educates customers on the datacenter policies and procedures, the facility and services to customers while on site
Cultivates and enhances positive customer experiences when visiting the datacenters
Coordinates moderately difficult customer work visits and escorts customers and/or vendors in the datacenters
Ensures moderately difficult customer inquiries and issues are resolved while customers are on site
Identifies potential trends in customer inquiries and uses substantial knowledge of operating procedures to make recommendations
Provides substantial induction learning tours to new customers to orient them to the site; may provide coaching and mentorship to team members on customer learning tours
Directs customers (via direct line) throughout the facilities, as needed
Onsite Customer Liaison
Directs and sources moderately difficult inquiries to appropriate cross-functional teams
Maintains positive business relationships with local vendors in support of customer's administrative needs; provides information about local vendors to customers upon request
Provides back-up coverage on the inventory ordering of supplies to maintain customer facing areas in the datacenters
Partners with teams in the tracking of customer shipments when on-site
Uses substantial knowledge to discern customer satisfaction issues and uses judement to solve for; if necessary escalates to proper team members/management
Auto req ID
472909BR
Minimum Education Required
High School/GED
Job_Category
Operations
Qualifications
Additional Qualifications/Responsibilities
Typical Degree & Years of Experience
Typically requires a high school diploma and 2-4 years of equivalent work experience
The targeted pay range for this position in the following location is / locations are:
United States - DC10 Washington DC : 51,000 - 76,600 USD / Annual
Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.
City*
Ashburn
State*
Virginia
Job Code
IT Information Technology
Affiliate Sponsor
Equinix
Salary Range
Not Disclosed
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.
Job Summary
Has a substantial understanding of the job while working on assignments that are moderately difficult requiring judgement in resolving issues or making recommendations. Focus is on moderately difficult tasks, using substantial understanding of standard operating procedure. Supports the overall team.
Responsibilities
Administration
Provides support to multiple datacenter facilities, on moderately difficult administrative duties
Answers incoming phone calls and uses substantial knowledge of standard operating procedures to resolve
Reviews and responds to moderately difficult work request systems (i.e., dispatch, updates, escalations, etc.)
Ensures moderately difficult administrative inquiries and issues are resolved for the facilities and customers
Supports customers by coordinating visits and schedules in the data center
Maintains the conference rooms and tour schedules while customers are on-site
May generate purchase requisitions and coordinate with vendors for delivery and invoicing
Assists with special projects, as assigned
Customer Support
Educates customers on the datacenter policies and procedures, the facility and services to customers while on site
Cultivates and enhances positive customer experiences when visiting the datacenters
Coordinates moderately difficult customer work visits and escorts customers and/or vendors in the datacenters
Ensures moderately difficult customer inquiries and issues are resolved while customers are on site
Identifies potential trends in customer inquiries and uses substantial knowledge of operating procedures to make recommendations
Provides substantial induction learning tours to new customers to orient them to the site; may provide coaching and mentorship to team members on customer learning tours
Directs customers (via direct line) throughout the facilities, as needed
Onsite Customer Liaison
Directs and sources moderately difficult inquiries to appropriate cross-functional teams
Maintains positive business relationships with local vendors in support of customer's administrative needs; provides information about local vendors to customers upon request
Provides back-up coverage on the inventory ordering of supplies to maintain customer facing areas in the datacenters
Partners with teams in the tracking of customer shipments when on-site
Uses substantial knowledge to discern customer satisfaction issues and uses judement to solve for; if necessary escalates to proper team members/management
Auto req ID
472909BR
Minimum Education Required
High School/GED
Job_Category
Operations
Qualifications
Additional Qualifications/Responsibilities
Typical Degree & Years of Experience
Typically requires a high school diploma and 2-4 years of equivalent work experience
The targeted pay range for this position in the following location is / locations are:
United States - DC10 Washington DC : 51,000 - 76,600 USD / Annual
Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.
City*
Ashburn
State*
Virginia
Job Code
IT Information Technology
Affiliate Sponsor
Equinix
Salary Range
Not Disclosed