What are the responsibilities and job description for the Customer Service Rep – Admin - Edison, NJ position at VetJobs?
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Job Title: Customer Service Rep – Admin
Location: Edison, NJ
Job Purpose
As a Customer Service Rep – Admin at Hillebrand Gori, you will play a providing day-to-day administrative support with readily available advice for customer service programs and activities to provide best in class services to the customers and enhance customer satisfaction in line with business strategy and objectives, Group guidelines, and policies.
If you are a dynamic and results-oriented professional with experience in managing national or global customers, we would love to hear from you! Join our team at Hillebrand Gori and contribute to our success in delivering world-class logistics solutions to our valued customers.
Key Responsibilities
Under direct supervision, administer customer service programs and activities
Provide support for routine and standard customer service tasks and activities to provide superior services and enhance customer satisfaction
Administer simple customer requests such as inquiries, orders, service requirements and complaints
Share information to service standard customer queries
Provide product/ service-related information to respond to customer inquiries
Perform generally repetitive routine tasks such as data gathering, entering and validation
Adhere to standard day-to-day customer service procedures and processes
Auto req ID
472046BR
Minimum Education Required
High School/GED
Job_Category
Customer Service
Qualifications
Additional Qualifications/Responsibilities
Minimum of 2 years of experience in import / freight forwarding
Bachelor’s degree or equivalent experience/qualification
Preferred: experience using transportation management systems.
Excellent communication and negotiation skills, with the ability to build and maintain strong relationships with customers
Strong analytical and problem-solving skills, with a strategic mindset
Proficiency in MS Office applications, particularly PowerPoint and Excel
Personal Attributes
Empathetic and patient
Positive, professional attitude
Team-oriented
Adaptable and quick to learn
Comfortable in a fast-paced environment
You’ll Be Rewarded In Many Ways, Such As
Belong to a diverse and dynamic culture that promotes inclusion, growth, and development
Participate in comprehensive compensation (competitive salary and bonus incentive plan), benefits (including medical, dental, and vision), generous PTO plan (including sick days and Floating Holidays, and a 401k match
Enjoy a hybrid work environment
Pay range: $50,000-65,000 total compensation, based on experience.
City*
Edison
State*
New Jersey
Job Code
Operations_ Specialist
Affiliate Sponsor
DHL
Salary Range
$45,000-$60,000
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Job Title: Customer Service Rep – Admin
Location: Edison, NJ
Job Purpose
As a Customer Service Rep – Admin at Hillebrand Gori, you will play a providing day-to-day administrative support with readily available advice for customer service programs and activities to provide best in class services to the customers and enhance customer satisfaction in line with business strategy and objectives, Group guidelines, and policies.
If you are a dynamic and results-oriented professional with experience in managing national or global customers, we would love to hear from you! Join our team at Hillebrand Gori and contribute to our success in delivering world-class logistics solutions to our valued customers.
Key Responsibilities
Under direct supervision, administer customer service programs and activities
Provide support for routine and standard customer service tasks and activities to provide superior services and enhance customer satisfaction
Administer simple customer requests such as inquiries, orders, service requirements and complaints
Share information to service standard customer queries
Provide product/ service-related information to respond to customer inquiries
Perform generally repetitive routine tasks such as data gathering, entering and validation
Adhere to standard day-to-day customer service procedures and processes
Auto req ID
472046BR
Minimum Education Required
High School/GED
Job_Category
Customer Service
Qualifications
Additional Qualifications/Responsibilities
Minimum of 2 years of experience in import / freight forwarding
Bachelor’s degree or equivalent experience/qualification
Preferred: experience using transportation management systems.
Excellent communication and negotiation skills, with the ability to build and maintain strong relationships with customers
Strong analytical and problem-solving skills, with a strategic mindset
Proficiency in MS Office applications, particularly PowerPoint and Excel
Personal Attributes
Empathetic and patient
Positive, professional attitude
Team-oriented
Adaptable and quick to learn
Comfortable in a fast-paced environment
You’ll Be Rewarded In Many Ways, Such As
Belong to a diverse and dynamic culture that promotes inclusion, growth, and development
Participate in comprehensive compensation (competitive salary and bonus incentive plan), benefits (including medical, dental, and vision), generous PTO plan (including sick days and Floating Holidays, and a 401k match
Enjoy a hybrid work environment
Pay range: $50,000-65,000 total compensation, based on experience.
City*
Edison
State*
New Jersey
Job Code
Operations_ Specialist
Affiliate Sponsor
DHL
Salary Range
$45,000-$60,000
Salary : $45,000 - $60,000