What are the responsibilities and job description for the Chief Operations Officer position at Veterinary United?
Job Title: Chief Operating Officer (COO)
Location: Metro Detroit, MI (On-Site, Multi-Clinic Involvement)
Employment Type: Full-Time, Executive Leadership
Inspire. Empower. Lead. Evolve. BELIEVE.
At Veterinary United, we’re more than a group of veterinary practices — we’re a family. With 25 thriving hospitals across Michigan (and growing), we’re on a mission to reimagine veterinary care through a people-first culture, client-centric medicine, and operational excellence. Now, we’re looking for a purpose-driven Chief Operating Officer (COO) to lead the charge into our next era of impact and innovation.
Why This Role Matters
As COO, you’ll be the strategic and operational right hand to our CEO and executive team — leading day-to-day operations, enhancing systems, and ensuring that our culture and values show up at every level of the organization. Your leadership will be essential in empowering our hospital teams, refining efficiencies, and scaling growth with heart, strategy, and sustainability.
Key Responsibilities
At Veterinary United, your leadership will help shape the future of veterinary care — one empowered team, one supported hospital, one inspired mission at a time.
Location: Metro Detroit, MI (On-Site, Multi-Clinic Involvement)
Employment Type: Full-Time, Executive Leadership
Inspire. Empower. Lead. Evolve. BELIEVE.
At Veterinary United, we’re more than a group of veterinary practices — we’re a family. With 25 thriving hospitals across Michigan (and growing), we’re on a mission to reimagine veterinary care through a people-first culture, client-centric medicine, and operational excellence. Now, we’re looking for a purpose-driven Chief Operating Officer (COO) to lead the charge into our next era of impact and innovation.
Why This Role Matters
As COO, you’ll be the strategic and operational right hand to our CEO and executive team — leading day-to-day operations, enhancing systems, and ensuring that our culture and values show up at every level of the organization. Your leadership will be essential in empowering our hospital teams, refining efficiencies, and scaling growth with heart, strategy, and sustainability.
Key Responsibilities
- Drive operational strategy across 25 hospitals and growing service lines (boarding, daycare, training).
- Lead and mentor a high-performing operations team; develop KPIs, workflows, and accountability systems that reflect our values.
- Partner closely with the CEO, CMO, CFO, and recruiting to align organizational goals with scalable infrastructure.
- Support site leaders and regional teams in delivering exceptional care and consistent team experience.
- Manage expansion initiatives, new hospital integrations, and organizational change with clarity and consistency.
- Cultivate cross-functional collaboration across clinical, HR, finance, and marketing teams.
- Have 10 years of senior leadership experience in multi-site operations — ideally in veterinary, healthcare, or service industries.
- Are a systems-thinker who thrives in fast-growth environments and believes culture is a strategy.
- Are values-driven with a servant leadership mindset — focused on people, process, and purpose.
- Bring exceptional communication, emotional intelligence, and decision-making to every table you sit at.
- Want to lead with impact, compassion, and bold vision in a company that believes in its people.
- Executive-level compensation and performance bonus
- Medical, dental, vision, and 401(k) with match
- Generous PTO and continuing education support
- Collaborative leadership culture with direct access to founders
- The opportunity to make a lasting impact on a rapidly growing, family-owned organization
At Veterinary United, your leadership will help shape the future of veterinary care — one empowered team, one supported hospital, one inspired mission at a time.