What are the responsibilities and job description for the Veterinary Client Experience Specialist position at Veterinary Specialty Center of Seattle?
Description
Veterinary Specialty Center Seattle- Veterinary Client Experience Specialist
Full-time
Lynnwood, WA
Who Weare
TheVeterinarySpecialty Center of Seattle, a Thrive Pet Healthcare Partner, is a 24-hour Emergency andCritical Careand Specialty hospital. We offer a collaborative approach toveterinarymedicine. We support Emergency andCritical Care, Neurology, Surgery, Internal Medicine, Cardiology, Oncology and Radiology, all in one hospital. We pride ourselves on providing compassionate medical care and exceptional client service.
We are a diverse group of assistants, licensed veterinarian technicians, support staff, and doctors ranging from residents in training to board certified specialists. We are committed to providing excellent care for our patients and clients and find this is best accomplished in an environment where we foster learning, teamwork while still encouraging autonomy, accountability, and a little bit of laughter daily.
Thrive Pet Healthcare is united by our mission to create the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. We exist to nurture both pets and people through meaningful relationships and exceptional veterinary care.
Our Support Office teams power that mission by supporting our hospitals through operational excellence, innovative programs, people-centered culture, and forward-thinking business solutions — all while having plenty of fun along the way.
We nurture pets & people through meaningful relationships and exceptional pet care—and we are united by a shared set of values.
You will work closely with our medical team, clients, and other support staff members, helping to provide outstanding customer service. TheCES provides direct support to clients by providing frequent patientupdates and enjoys working directly with clients to improve their hospitalexperience.They create a warm and welcoming environmentforall clientsandremain professional and courteous while handling multiple tasks with the possibility of many interruptions.
Wefirmly believeincreatinga positive experience, not onlyforour patients, but alsoforeach client that enters our lobby.The CES should beable tocommunicatethe high quality of carewe provideto our clients. Theymustunderstand our services and recommendations andbeable toprovide claritywhen communicatingwith ourclients.
Experience & Skills Required
Benefits – Our Care In Action
Weprovidebenefits spread comprehensively across your mental, physical, emotional, and financial wellbeing designed to meet your needs as a unique individual. Some key benefits include:
Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets’ primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers, and an industry-leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet’s life and health. Founded by veterinarians, the organization provides industry-first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions. By focusing on the needs of care providers and professional collaboration, Thrive Pet Healthcare is supporting the well-being of the industry and raising the national bar for veterinary excellence.
Veterinary Specialty Center Seattle- Veterinary Client Experience Specialist
Full-time
Lynnwood, WA
Who Weare
TheVeterinarySpecialty Center of Seattle, a Thrive Pet Healthcare Partner, is a 24-hour Emergency andCritical Careand Specialty hospital. We offer a collaborative approach toveterinarymedicine. We support Emergency andCritical Care, Neurology, Surgery, Internal Medicine, Cardiology, Oncology and Radiology, all in one hospital. We pride ourselves on providing compassionate medical care and exceptional client service.
We are a diverse group of assistants, licensed veterinarian technicians, support staff, and doctors ranging from residents in training to board certified specialists. We are committed to providing excellent care for our patients and clients and find this is best accomplished in an environment where we foster learning, teamwork while still encouraging autonomy, accountability, and a little bit of laughter daily.
Thrive Pet Healthcare is united by our mission to create the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. We exist to nurture both pets and people through meaningful relationships and exceptional veterinary care.
Our Support Office teams power that mission by supporting our hospitals through operational excellence, innovative programs, people-centered culture, and forward-thinking business solutions — all while having plenty of fun along the way.
We nurture pets & people through meaningful relationships and exceptional pet care—and we are united by a shared set of values.
- Service – delivering exceptional service
- Empathy – leading with care
- Accountability – achieve meaningful outcomes
- Joy – be a source of light
- Exploration – learn to fuel growth
- Team – connect for success
You will work closely with our medical team, clients, and other support staff members, helping to provide outstanding customer service. TheCES provides direct support to clients by providing frequent patientupdates and enjoys working directly with clients to improve their hospitalexperience.They create a warm and welcoming environmentforall clientsandremain professional and courteous while handling multiple tasks with the possibility of many interruptions.
Wefirmly believeincreatinga positive experience, not onlyforour patients, but alsoforeach client that enters our lobby.The CES should beable tocommunicatethe high quality of carewe provideto our clients. Theymustunderstand our services and recommendations andbeable toprovide claritywhen communicatingwith ourclients.
Experience & Skills Required
- Knowledge of generalhospitalpractices and procedures, ClientService Representative(CSR) duties, and telephone techniques.
- Demonstrated ability to show empathy toward clients and treat animals with respect and compassion.
- Excellent interpersonal communication skills.
- A commitment to outstanding client service.
- Ability to stay on task and work energetically for the entire shift.
- Preferred: Knowledge of veterinary medical terminology and procedures and general computer skills.
- Preferred: At least two years’ recent experience in a customer service role.
Benefits – Our Care In Action
Weprovidebenefits spread comprehensively across your mental, physical, emotional, and financial wellbeing designed to meet your needs as a unique individual. Some key benefits include:
- Competitive compensation-$19-24/hr -Thrive reviews performance and compensation as part of its approach to recognizing contributions and supporting competitive growth
- Paid time off including 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, andtime offfor new petadoptions
- Top quality medical, dental, and vision insuranceplushealth savings account and flexible spending account
- Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcarelocations
- Generously subsidizedbackup and ongoing care supportfor children, adults, and pets
- Mental health benefitsincluding coaching and therapysessions
- 401k program
- Continuing education anddevelopment supportthroughour libraryoffree CE coursesand 3 days PTO to complete
Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets’ primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers, and an industry-leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet’s life and health. Founded by veterinarians, the organization provides industry-first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions. By focusing on the needs of care providers and professional collaboration, Thrive Pet Healthcare is supporting the well-being of the industry and raising the national bar for veterinary excellence.
Salary : $19 - $24