Veterinary Receptionist

Receptionist – Veterinary Front Desk

Salary: $13.00 - $15.00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: This is a full-time position with weekday hours only. Shifts are Monday–Friday, 7:00 AM – 4:00 PM or 8:30 AM – 5:30 PM. No weekend hours.

Riverbank Animal Hospital is hiring a full-time Customer Service Professional to be the knowledgeable, welcoming face at our front desk. This role goes beyond typical administrative assistant duties—it’s about delivering knowledgeable service while confidently communicating in the language of veterinary care. Whether discussing vaccines, explaining procedures, or coordinating appointments, your ability to speak the lingo and anticipate client needs will directly contribute to smoother appointments, stronger client relationships, and better patient outcomes.

What To Expect

As you join our mission to provide the very best care combined with the latest and most up-to-date facilities and equipment, expect to be supported in your work and home life with:

• All the benefits you deserve—medical, dental, vision, and retirement for full-time team members—plus an employee pet discount because we know your pets are family, too!
• Paid time off. Take the time you need to recharge.
• 401(k) with a generous company. We invest in your future while you care for our pets today.
• Employee referral bonus. Earn $1,000 when you refer a new team member to one of our 180 partner hospitals across the country.
• Hands-on training and mentorship to support long-term growth across a variety of roles within the hospital, whether you’re aiming to grow in client care, pursue hands-on animal work, or simply build a meaningful long-term role.
  
  

Key Responsibilities:

• Be the first point of contact: Greet clients and their pets warmly, complete the sign-in process, verify and confirm appointment details, and ensure clients feel informed and reassured.
• Support clinical flow: Escort clients to exam rooms, assist in relaying key information between clients and clinical staff.
• Manage client communications: Handle incoming calls for appointments, care questions, prescription refills, and more. Make outbound calls for appointment reminders and follow-up care.
• Operate with accuracy: Process payments, manage invoicing, and schedule future appointments with attention to detail.
• Speak the language: Understand and communicate clearly about common vaccines, lab tests, procedures, pet behavior, and veterinary terminology.
• Create a welcoming space: Help maintain a clean, organized, and client-ready environment—including occasionally assisting with pet-related clean-up to ensure a pleasant experience for all visitors.
  
  

Qualifications:

• Previous experience in a medical or veterinary front desk, receptionist, or administrative assistant role
• Basic knowledge of veterinary terminology and procedures
• Comfort discussing sensitive topics (e.g., end-of-life care, financial discussions) with empathy
• Ability to maintain a calm, professional, and positive demeanor
  
  

About Riverbank Animal Hospital

Located in Kinston, North Carolina, Riverbank Animal Hospital is a full-service veterinary clinic dedicated to providing exceptional care for pets in the community. Led by Dr. Julie Garren, our team offers a comprehensive range of medical, surgical, and dental services for small animals, including cats and dogs. We operate primarily by appointment to ensure personalized attention for each patient, while also accommodating limited daily walk-ins and emergencies. Our surgical offerings encompass routine procedures such as spaying and neutering, as well as soft-tissue and orthopedic surgeries. Beyond medical care, we provide boarding services, collaborating closely with local shelters to support the well-being of all animals. At Riverbank Animal Hospital, we treat your pets like the valued family members they are.