Lead Veterinary Receptionist

Highland Animal Hospital is hiring a full-time Lead Veterinary Receptionist or Receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What To Expect

As you join our mission to provide our patients with the level of care we would demand for our own pets, expect to be supported in your work and home life with:

• Comprehensive Benefits: Medical, dental, and vision insurance to keep you and your family covered.
• Peace of Mind: Paid time off and a 401(k) retirement plan for full-time team members.
• Tailored Perks: Access to Guardian voluntary benefits for added protection and security.
• Career Growth: Ongoing professional development opportunities to help you thrive and succeed.
• Love for Pets: Enjoy generous employee pet discounts—because your pets are part of our family, too!
• Competitive Salary: Your salary will be based on your skills, experience, and qualifications—but that's not all! We're offering an exciting sign-on bonus to welcome you to our team.
  
  

Salary: $20.00 - $22.00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: This is a full-time position. The hospital is open Monday through Friday from 8 a.m. to 7 p.m. and Saturday from 8 a.m. to 2 p.m.

Key Responsibilities:

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.
  
  

Qualifications:

• Previous experience as a veterinary receptionist or medical office assistant is preferred.
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor
  
  

About Highland Animal Hospital

At Highland Animal Hospital, we’re more than just a veterinary clinic—we’re a community dedicated to the well-being of pets and their families. Located in Needham, MA, our team combines compassionate care with cutting-edge medicine to ensure every patient receives the same level of care we’d want for our own pets. With a focus on preventive medicine and tailored treatment plans, we’re here to support the health and happiness of pets throughout every stage of life.

We pride ourselves on fostering a supportive, collaborative work environment where team members can thrive and grow. Ready to make a difference in the lives of pets and their owners? Join us and become part of a team that’s as passionate about care as you are!