Client Service Representative

Deliver Exceptional Experiences for People and PETS!

Veterinary Healthcare Associates (VHA) is seeking a compassionate, service-driven Client Service Representative to join our team. As the first and last impression of our hospital, you play a critical role in creating exceptional experiences for clients, supporting patient care, and helping families navigate every stage of their pet's healthcare journey.

Unlike traditional veterinary hospitals, VHA brings General Practice, Emergency, and Specialty Services together on one campus, creating a dynamic environment where exceptional communication, compassion, and teamwork are essential.

This role is ideal for someone who thrives in a fast-paced environment, enjoys building meaningful relationships, embraces technology, and is passionate about helping people, pets, and the planet become healthy, happy, and healed.

Responsibilities

• Deliver exceptional client service in person, over the phone, and through digital communication channels

• Schedule appointments and coordinate patient visits across multiple hospital services
• Accurately process payments, treatment plans, and client documentation
• Support clients through routine visits, specialty consultations, and emergency situations with empathy and professionalism
• Maintain accurate patient and client records
• Utilize hospital software, communication platforms, and technology tools to support efficiency and client experience
• Collaborate with veterinarians, technicians, and hospital teams to ensure seamless patient care

• Resolve client concerns professionally and escalate issues when appropriate

• Maintain a welcoming, organized, and client-focused reception environment

Required:

• Minimum of 2 years of experience in client service, hospitality, healthcare, veterinary medicine, or a similar customer-focused environment

• Exceptional communication and interpersonal skills
• Demonstrated ability to remain composed and professional in emotionally charged situations
• Strong organizational skills and attention to detail
• Ability to multitask and prioritize effectively in a fast-paced environment
• Comfort using technology, scheduling platforms, communication systems, and AI-enabled tools

• Commitment to delivering an exceptional client experience

Preferred:

• Veterinary hospital, medical office, or specialty healthcare experience

• Familiarity with veterinary software platforms and scheduling systems

• Understanding of veterinary terminology and treatment workflows

• Bilingual communication skills

Why Join VHA?

At VHA, we believe exceptional patient care starts with exceptional client experiences. Our Client Service Representatives are valued members of the healthcare team and play an essential role in supporting patients, clients, and hospital operations.

What You'll Find at VHA:

• A mission-driven organization dedicated to helping people, pets, and the planet become healthy, happy, and healed

• Opportunities for professional growth and career development
• A collaborative culture focused on compassion, teamwork, and service excellence
• Competitive compensation and comprehensive benefits
• An award-winning workplace, including recognition as a Best Place to Work
• Modern workplace amenities, including an onsite café, fitness center, meditation pod, and wellness-focused events
• Access to advanced veterinary medicine, specialty services, and innovative technology

• The opportunity to make a meaningful impact on clients, patients, and teammates every day

Veterinary Healthcare Associates is an Equal Opportunity Employer committed to creating a diverse and inclusive workplace.