Lead Case Manager

Title: Lead Case Manager

Department: Grants Per Diem (GPD)

Reports to: GPD Program Manager I

FLSA Status: Full-time, Non-Exempt

The Lead Case Manager provides comprehensive, housing-focused case management for participants in transitional housing programs, including full assessments of physical, mental, and social needs. This role ensures that participants receive appropriate services aligned with their individualized service plans and that all actions comply with Grants Per Diem (GPD) Program guidelines. The Lead Case Manager also provides leadership to program staff, supports quality assurance, coordinates services, and ensures participant progress toward housing stability.

Duties and Responsibilities

Case Management & Participant Support

• Conduct initial and ongoing assessments of participant needs, including housing, income, benefits eligibility, education, life skills, employment, and wellness.
• Develop individualized housing stability plans using a progressive assistance approach, leveraging each participant’s strengths, and identifying barriers.
• Conduct regular meetings with participants, review case files weekly, and monitor progress toward goals.
• Provide crisis intervention and immediate support when necessary.
• Explain GPD, VA, and community services to participants and establish realistic milestones for stability.
• Coordinate supportive services within the agency and link participants to public benefits and community resources (e.g., medical, mental health, legal, social services, veterans’ benefits).
• Maintain accurate, complete, and timely participant records in accordance with agency standards and best practices.
• Ensure all required documentation is properly maintained in HMIS and Welligent.

Program Leadership & Team Support

• Work with the Program Manager to hire, train, manage, and evaluate case management staff.
• Oversee program and contractual outcomes, including planning, workload distribution, and meeting performance benchmarks.
• Ensure program quality assurance through data tracking, reporting, and file audits.
• Provide daily support, guidance, and mentorship to case managers, promoting collaboration and a positive team dynamic.
• Develop and facilitate program trainings and workshops for both clients and staff.

Administrative & Agency Responsibilities

• Track and record outcome data for required reports.
• Attend scheduled staff meetings, trainings, and agency-wide events.
• Share program updates, policy changes, and new procedures with the team.
• Perform other duties as assigned by the supervisor