What are the responsibilities and job description for the Case Manager, GPD position at Veterans Village of San Diego?
PURSUE YOUR PASSION, Not Just Another Job!
Veterans Village of San Diego is looking for employees who are passionate about serving all veterans. Changing the life of a vet takes a whole lot of work. It also takes dedication and commitment to our motto: Leave No One Behind. But the rewards are out of this world! We work hard, but we also enjoy having fun together. If you wish to be a part of this team and are ready to work for a cause then VVSD is the place to start!
SITH/Bridge Services Case Manager is part of a multidisciplinary clinical team who serves as the bridge between clinical services and essential community resources. The Case Manager facilitates direct referrals for housing, employment, healthcare, legal, educational, peer-support and all other essential community-based needs for clinic clients. The Case Manager manages referral partnerships by continuous engagement post-referral, ensuring the provision of quality care. The Case Manager assists the clinical team in understanding resources and needs within the clinic community.
Compensation:
The base pay range for this position is $20.60 - $24.60 per hour.
Essential Duties and Responsibilities:
- Provides comprehensive case management to veterans and their families who are seeking mental health services.
- Interviews veterans and their family members.
- Provides appropriate referrals as necessary.
- Prepares and maintains confidential case records.
- Consults with service providers and community partners on resource-related issues.
- Ensures confidentiality and controls access to sensitive information.
- Collaborates with clinical team to perform risk management and crisis intervention services as necessary.
- Develops network of trusted contacts within organizations in which to refer and coordinate care.
- Participates in multidisciplinary team meetings.
- Follows care follow-up procedures to ensure veterans and/or their family received the services they were referred to and do not have any follow up needs.
- Assists veterans and their family members navigate service providers across multiple systems of care.
- Provides services via telehealth platform, as required.
Qualifications:
Qualifications:
- Bachelors Degree in Social Work, Sociology, Psychology or related field (or equivalent experience) preferred
- 1 years case management experience; 3 years preferred. 2 years in a customer service focused environment.
- Knowledge of/ experience working with local social service, public health, and VSO organizations and resources is a plus.
- Experience working with a military or veteran population is preferred.
- Excellent written and oral communication skills.
- Must be highly organized, detail oriented, and reliable.
- Ability to communicate clearly and effectively via oral or written means
- Ability to make oral presentations.
- Ability to remain calm and maintain self-control during difficult circumstances and emergencies.
- Ability to adapt to change.
- Ability to respond in a professional manner in all situations.
- Working knowledge of Outlook, Word and Excel; PowerPoint and Access a plus.
- Ability to think analytically and evaluate the impact of case management recommendations.
- Ability to set work priorities and to evaluate and create solutions to work related problems.
- Ability to maintain boundaries.
- Ability to assist veterans in developing a budget.
- Ability to deescalate situations including emotionally charged situations.
- Knowledge of case management services and community resources.
Salary : $21 - $25