What are the responsibilities and job description for the Call Center Representative - Banking/Financial Services position at Veterans Sourcing Group?
JOB DESCRIPTION
Call Center Representative – Banking/Financial Services
Location: Columbus, OH – 100% Onsite
Pay Rate: $19.17/hr W2
Duration: 6 Months – Possible Extension
Position Summary
We are seeking Client Support Service Professionals to provide customer service and support for a financial institution. This position handles high-volume inbound customer inquiries related to accounts, online banking, Cash Management, mobile applications, and financial products.
The client is particularly interested in candidates who demonstrate:
- Stable and consistent employment history
- Education beyond high school – Bachelor's, Associate's degree, or some college
- Strong computer and technology skills
- Ability to work with multiple systems and learn new technology quickly
- Customer service and/or financial services experience
- Flexibility to work multiple shifts and weekends after training
Responsibilities
- Handle high-volume inbound customer service calls.
- Assist customers with account inquiries and general financial service questions.
- Support customers with online banking, mobile applications, and Cash Management services.
- Navigate multiple computer systems and applications while assisting customers.
- Accurately document customer interactions and account information.
- Follow established procedures, security requirements, and compliance guidelines.
- Meet established call quality, productivity, and service-level metrics.
- Research customer issues and provide appropriate resolutions or escalate when necessary.
- Adapt to new systems, processes, products, and technology.
- Maintain professionalism and a high level of customer service throughout each interaction.
Salary : $19