What are the responsibilities and job description for the Part-Time Shipping Receiving Clerk position at VETERANS OF FOREIGN WARS OF THE UNITED STATES?
NATURE OF WORK:
Fulfill VFW Store orders; pull merchandise from shelves, pack and prepare for shipping. Receive, inspect, count, and record stock merchandise from vendors. Greet, walk-in customers and takes orders from
TYPICAL DUTIES AND RESPONSIBILITIES:
Access proprietary software daily to generate and sort, pick/pack slips and drop ship purchase orders.
Compile, pack and prepare merchandise for shipment. Verify order, determine appropriate packing container, fillers, and protective padding. Examine to ensure shipment meets specifications for safe shipping, seal, and tape boxes.
Scans packing list into shipping software to determine best method for of shipping merchandise to customer. Verifies the address is valid and can be shipped by the chosen method. Confirms shipment and prints labels.
Receive inventoried merchandise on loading dock from freight carriers. Unpack and examine shipments, count, and verify that correct merchandise and quantity are received, with no damages.
Complete merchandise receiving notice and deliver to Inventory Control Clerk for processing.
Route merchandise to restock the appropriate inventory location or store within the warehouse.
Handle walk-in customers and VFW tour groups by providing sales assistance of products, both stock merchandise, and drop-ship merchandise. Does member and nonmember lookups in proprietary software, creates nonmembers customers in proprietary software, and creates orders for sales done over the counter. Process monetary transactions of cash, checks, and credit cards.
Pull merchandise from the inventory list, price, and pack for State conventions and conferences, and National Convention.
Assist in annual inventory and organizing and maintaining the warehouse.
Assist the Warehouse Supervisor with the training of new and temporary employees.
All other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
The position requires a basic general education level and understanding of warehouse environment and equipment or experience in a related field.
Strong math skills to count merchandise and process monetary transactions accurately.
Knowledge of Microsoft Windows OS and proprietary software and shipping software is helpful.
Analytical skills are needed to handle counter orders with cash, check, and credit cards. To sort through the shipping tickets for shipment that day looking for duplicate orders, duplicate products on an order, and incorrect or incomplete shipping addresses. Attention to detail is required to verify the accuracy of customer orders shipped out and the accuracy of orders received from vendors.
Must be able to operate electric and manual pallet jacks, or other equipment to load, unload, transport, and store merchandise.
Good physical condition to navigate in a fast-paced warehouse environment, packing and shipping, moving merchandise, lifting up to 100 pounds, and operating equipment.
Interpersonal skills are needed to handle walk-in customers and VFW Tour groups, and in interacting with others in the warehouse to maintain a cohesive workflow.
SCOPE OF POSITION:
Reports directly to the Supply Department Warehouse Supervisor. Has no supervisory responsibilities.
Operates within established guidelines. Plans and prioritizes own work on a daily basis.
Typical decision skills are needed to determine the proper method of shipping a customer’s order according to standard guidelines.
Typical problem-solving skills are needed to determine the correct address to ship merchandise when the order has multiple shipping addresses or overseas addresses.
Personal contact with walk-in customers and VFW tour groups 10% of the time and contact with other employees 90% of the time.
The position has a financial impact on VFW by correctly choosing the most economical and appropriate method of shipping, accurately processing/packing orders and receiving orders, and handling of cash, checks, and credit cards.
The position has a significant impact on the overall success of the Emblem and Supply department, as shipping merchandise incorrectly results in additional work for customer service, return shipping costs, reshipment costs, damaged or lost merchandise, missed deadlines, and the potential loss of a dissatisfied customer.
WORKING CONDITIONS:
Heavy lifting is required 25% of the time, with boxes weighing up to 100 pounds.
Operate equipment, moving of bulk merchandise on pallets weighing over 1500 pounds with electric and hydraulic jacks.
Standing and walking on concrete floors 100% of the time. High noise levels from engraving machines 60% of the time.
Travel may be required for National Convention once a year for 5-10 days.
MAJOR ACCOUNTABILITIES:
Ensure customers’ satisfaction in receiving their orders correctly and in a timely manner; by properly picking, packing, and shipping to the customer, using the most economical shipping method.
Ensure that inventoried merchandise received is correct in quality and quantity and notify the Warehouse & Technical Operations Supervisor of any discrepancy.
Ensure all merchandise is properly placed in the bulk and shelf stock area and maintain a clean and orderly warehouse.
Keep track of box supplies and inform Warehouse Supervisor when something needs to be ordered. Give notice in a timely manner for ordering.
Provide a positive and helpful experience to walk-in customers and VFW tour groups with their purchase or order; appropriate handling of cash, checks, and credit cards for orders, and accurately entering orders in the proprietary software for sales and inventory control.
The above duties are general in nature and are not intended to reflect all the duties which may be required of the incumbent.
*This position is not eligible for relocation assistance. *
**If not already listed as a requirement for the position, all employees (if eligible) are encouraged to become members of the VFW. If ineligible for VFW membership, employees (if eligible) are encouraged to join the VFW Auxiliary. Additionally, all employees are encouraged to actively promote the benefits of membership in the VFW and VFW Auxiliary to others that qualify.
Salary : $18