What are the responsibilities and job description for the Patient Experience Care Advocate Specialist | Main Campus position at Veterans in Healthcare?
- Search All Careers
- Careers Overview
- About Us
- Living in Yuma
- Nursing
- Seasonal
Patient Experience Care Advocate Specialist | Main Campus | Days
Back to Search
Job Details
Career area Patient Experience Position Type Full Time Date Posted 04/06/2026 Location Yuma, AZ 85364, United States Job ID 12850
Share
Apply
Yuma, AZ, 85364
Work Status Details: REGULAR FULL TIME | 80.00 Hours Every Two Weeks Shift: Days Pay Rate Type: Hourly Location: Yuma Medical Center Listed is the base hiring salary range offered for this position. Actual salaries may vary depending on factors, including but not limited to skills and experience. The salary range listed is just one component of the total rewards/compensation package offered to candidates. Min = $24.88 Mid = $31.10 Max = $37.32 Summary: The Experience Care Advocate Specialist serves as a resource to staff (medical staff, nursing, management, volunteers and all other employees) in planning, coordinating, implementing, and educating staff on processes in support of a healing culture and a positive overall experience. The Experience Care Advocate Specialist supports all the consumers of healthcare services in such a way as to promote patient, family, staff and physician satisfaction through investigation and resolution of complaints regarding quality of care. Responsibilities: Coordinates review and resolution of consumer complaints concerning the quality of care and services by providing and coordinating a complaint and grievance system for the organization. Collaborates with all leadership to identify complaint trends. Give feedback to facilitate system improvements to better meet the consumer’s needs. Utilizes understanding of the hospital’s mission, policies, procedures, and services in order to respond to consumer questions and concerns. Works closely with internal and external parties to manage and facilitate high visibility processes and projects which enhance satisfaction and focus on the patient’s overall experience. Responsible for the implementation and sustainability of experience initiatives to improve the patient experience across the YRMC system. Other duties as assigned. Education: Essential: * BACHELOR'S DEGREE Other information: Education and Experience Required: Other Information: Bachelor’s and Three (3) or more years related experience Join us at Yuma Regional Medical Center dba Onvida Health A career at Onvida Health is more than just a job. It’s a place to have a long and rewarding career, making a difference in the lives of those in our shared community. When you join our team, you become an integral part of a thriving community committed to improving the health and well-being of everyone in southwestern Arizona. At Onvida Health, we believe in progress with purpose. Our commitment to innovation is matched by our dedication to kindness and integrity. We take our values seriously because we know they lead to better outcomes for our patients and a better experience for all of us. We’re looking for people who approach each day with a sense of possibility, a drive to make things better, and a commitment to kindness. If that sounds like you, you’re our kind of people. If you’re looking for a career where innovation meets compassion, where you can grow and contribute to building a healthier tomorrow, Onvida Health is the place for you. Life in Yuma, Arizona Yuma, recognized by Guinness World Records as the Sunniest City on Earth, offers more than just sunshine. It’s a place where the great outdoors meets a welcoming, tight-knit community. Hike scenic trails, explore the Colorado River, or immerse yourself in local cultural festivals – all while embracing the beauty of this desert oasis. With easy access to larger cities and popular destinations, Yuma makes it easy to balance a fulfilling career with time for personal adventures and relaxation. https://www.visityuma.com/ https://www.yumachamber.org/ Physical Requirements and working conditions for this position will be provided to you up on interview.
Apply
Talent community
If you do not see the job you are looking for, join our Talent Community to be considered for future opportunities.
2400 S. Avenue A. | Yuma, AZ 85364
Join Our Talent Community Today!
Olivia said, Hi! I'm Olivia, your personal job assistant at Onvida Health! To join our Talent Community please tell me your first and last name.
Salary : $25 - $37