Voluntary Services Assistant

The incumbent works under the supervision of the Supervisory Volunteer Services Assistant (Redcoat Ambassadors). Receives assignments that require application of standard procedures or that require special procedures that are identified and explained; work at the front "Greeter's" desk and other areas of the hospital assisting the Chief, Voluntary Service in ensuring that the Wilmington Veterans Affairs Medical Center (WVAMC) is able to provide excellent customer service to our Veteran patients.

Qualifications:

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. To qualify for this position at the GS-4 level, you must meet one of the following:

General Experience: Applicants must have one year of general experience. General experience is defined as: Provides necessary information to patients and visitors; helps assist with locations of clinical appointments, assistance with using the self-check-in machines (Kiosks) for patient check-ins, arrange transportation for patients unable to drive because of medical conditions by coordinating with the appropriate service providers; demonstrates the ability to effectively communicate, both verbally and in writing; Possesses the skills to provide emotional support to patients; Providing clerical and/or administration support in a medical center or hospital; Escorting patients to/from clinics; Assisting (lifting, pushing, etc.,) patients with wheelchairs, gurneys and other medical equipment.

OR,

Substitution of Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have completed 2 years of education above high school level in any field. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university for which high school graduation or the equivalent is the normal prerequisite. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. (Copy of Education Transcript is Required)

OR,

Combination of Experience and Education: Applicants may also combine education and experience to qualify at this level. Equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements. (Copy of Education Transcript is Required)

SCREEN-OUT ELEMENT: Your qualifications will first be evaluated against the prescribed screen out element, which usually appears as question 1 in the on-line questionnaire. Those applicants who appear to possess at least the minimal acceptable qualification requirement are considered for further rating; those who do not are rated ineligible and are eliminated. The potential eligibles are then rated against the remainder of the Job Elements:

• Clerical
• Customer Service
• Veteran and Customer Focus

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.