General Manager

Salary $71,241

Please note: Resumes cannot exceed 2 pages in length, or they will be disqualified.

This position closes on 11/08/2025

General Manager

Looking for a better work-life balance? Join an amazing organization that puts Veterans first for an amazing career! With over 78 years of serving our nation’s Veterans, the Veterans Canteen Service (VCS) is currently seeking progressive Leaders who want to grow with us. We are looking for dynamic General Managers to join our fast-paced environment and have a passion for our Veterans and their families, with prior multi-unit experience. The VCS is a federal agency under the Department of Veterans Affairs and operates cafés, retail stores, coffee shops, and vending machines across the country.

Duties:

The General Manager oversees all aspects of canteen operations in Tacoma, WA., including retail, food service, vending, sales, merchandising, and accountability. This role entails comprehensive personnel management, administrative oversight, and process evaluations related to canteen functions, such as planograms (POGs), retail point-of-sale (RPOS) systems, inventory control, stock scheduling, food safety, sanitation, and promotional initiatives. Additionally, the General Manager is responsible for achieving financial targets and executing program objectives as directed by the Veterans Canteen Service Central Office (VCSCO) and/or the Regional Director.

VCS offers competitive benefits, including:

• Opportunities for career advancement.
• Childcare Subsidy Program.
• No nights.
• Major Medical, Dental, Vision Insurance & Life Insurance.
• Vacation & Sick Leave to include 11 (paid) Federal Holidays.
• Federal Retirement, Pension.
• Public Transportation Benefits (Bus Pass).
• Visit us at https://www.vacanteen.va.gov/ for more information about the Veterans Canteen Service.

Required Minimum Qualifications:

• Minimum of 3-5 years of direct food/retail management experience
• Prior experience with inventory management, supply cost and shrinkage controls, and P&L management experience.
• Proven track record of building sales, increasing profits, and staff development
• Ability to assess business needs and problem-solve
• Hands-on leadership with a strong focus on service and hospitality
• Proficient computer skills using Microsoft applications (Word, Excel, etc.)
• Experience with POS Systems
• ServSafe certification required or obtained within 90 days of hire date
• Associate Degree preferred, but not required, in Business, Hospitality, or Management.
• A current, valid REAL ID is required to work at Veterans Canteen Service.

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;

• the needs and interests of the agency;

• whether your continued employment would advance the organizational goals of the agency or the Government; and

• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Participation in the seasonal influenza vaccination program is required for all Department of Veterans Affairs Health Care Personnel (HCP). Participation in the seasonal influenza program is a condition of employment. It is a requirement that all HCP receive the annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons.