Supervisory Vocational Rehabilitation Counselor.

Duties

The primary duties of this position include but are not limited to:

• Serves as first-line supervisor for professional VR&E counseling and other VR&E staff, as assigned and based in the Nashville RO VR&E jurisdictional area. Serve as an alternate to the division AVREO in their absence.
• Manages and assesses professional employee and other staff performance, as assigned.
• Makes decisions on inquiries or issues presented by subordinate VR&E professional and other employees, consults, and advises the division level management (DVL) staff, and assesses the impact on the VR&E program.
• Assists the DVL in the process of understanding, implementing, and monitoring a management system of work measurement, program evaluation, accountability, and a management information reporting system as it applies to VR&E.
• Interviews candidates for employment and internal merit promotion, keeping meticulous records of scoring on records review, the written portion of interviews, oral interviews, etc. in compliance with federal and VA Human Resource policies.
• Recommends performance, special contribution, and other awards for subordinate employees, providing full justification in the package.
• Takes appropriate disciplinary action when warranted, carefully adhering to agency, local procedure, and legal requirement for doing so, consulting with senior management and Human Resources/Labor Management Relations, and Union national and local agreements (for bargaining unit employees), as applicable.
• Responsible for handling employee and Veteran, Service Member, or dependent complaints, inquiries, and grievances and brings them to successful resolution. Only those which cannot be resolved within the authority of the Supervisory VRC are referred to the AVREO.
• Serves as a VR&E leave approving official for Nashville RO VR&E professional and other staff as assigned/delegated.
• Makes recommendations to the DVL in planning and implementing the VR&E professional and other staff development training program for Nashville RO VR&E division.
• Serves as the master subject matter expert in the areas of VR&E case management and processes for the VR&E professional staff and administrative staff.
• Provides general guidance to employees on work-related matters in accordance with established regulations, policies, procedures, and practices. Assists with the staffing of difficult cases with the Vocational Rehabilitation Counselors (VRCs) and other staff.
• Identifies problems with work, adjusting as needed to keep the cases moving and ensure accurate, successful rehabilitation scenarios.
• Ensures that caseloads and workloads are appropriately balanced among the professional staff and other subordinate staff, as assigned.
• Provides extensive training to incoming and current VRCs and staff assigned to Nashville RO VR&E. Evaluates training needs of all existing professional staff and conducts refresher training, training on new technology/processes, and makes decisions on mission related training scenarios for individual employees.
• Reviews VR&E program participant physical and electronic records to ensure compliance with regulations and procedures, and to promote among staff members high quality of performance in entitlement determinations, evaluation, planning, case management, and rehabilitation and placement services.
• Responsible for carrying out quality assurance reviews and training for assigned VR&E professional and other staff on a regular and recurring basis and for conducting other reviews as needed. In addition, they will help to support the quality assurance integrity of the division.
• Responsible to the VR&E division for supporting and conducting systematic analysis of operations in area of program review. Is responsible for identifying and correcting deficiencies recognized through systematic analysis and for using the information to make improvements and streamline processes.
• As directed by the Director's Office or DVL as assigned, conducts formal fact-finding inquiries/investigations surrounding employee issues and questionable work scenarios. Provides written narrative reports on investigative findings that are used by RO and/or DVL, to make decisions on these issues.
• Takes measures, within Department of Veteran Affairs (VA) guidelines, to mitigate negative impact on the mission, with concurrence of DVL.
  
  

Work Schedule: Monday - Friday 7:30 am - 4:00 pm

Compressed/Flexible Schedule: Not Available

Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.

Virtual: This is not a virtual position

Position Description Title/PD#: Supervisory Vocational Rehabilitation Counselor; 39814A

Relocation/Recruitment Incentives: Not Authorized

Financial Disclosure Report: Required

Bargaining Unit: No

Requirements

Conditions of employment

Required

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• Your performance and conduct;
• The needs and interests of the Agency;
• Whether your continued employment would advance organizational goals of the Agency or the Government; and
• Whether your continued employment would advance the efficiency of the Federal service.
  
  

Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Additional Conditions Of Employment Are As Follows

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary or trial period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
  
  

Qualifications

As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement.: 07/31/2026 The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

• TIME-IN-GRADE REQUIREMENT: As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement.
• For a GS-13 position you must have served 52 weeks at the GS-12 level.
  
  

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

• BASIC EDUCATION REQUIREMENT:To be eligible for this position, candidates must meet the following basic requirements:
  
  

Satisfactory completion in an accredited college or university of all the requirements for a Master's degree in rehabilitation counseling, including an internship; or a Master's degree in counseling psychology or a related field, including at least 30 semester hours of course work in such areas as foundations of rehabilitation counseling, human growth and development, counseling theories and techniques, vocational assessment, career development, job placement, case management, and medical/psycho-social aspects of disability. Total graduate study must have included or been supplemented by a supervised internship. For Master's degree programs without a supervised internship/practicum, substitution is allowed for successful professional experience following completion of the Master's degree. Experience suitable for substitution must be one full year in direct delivery of vocational rehabilitation services to adults with disabilities in rehabilitation programs, other than those in correctional facilities. The experience or internship/practicum must have been supervised by a professional in vocational rehabilitation or a closely related professional field that typically has oversight for vocational rehabilitation programs.

Grandfathering Provision: VRCs employed in VBA on the effective date, July 28, 2023, of this qualification standard are considered to have met all qualification requirements for the title, series and grade held, including certifications that are part of the basic requirements of the occupation. For employees who do not meet all the basic requirements in this standard but met the qualifications applicable to the position at the time they were appointed, the following provisions apply:

• VRCs who are grandfathered into the GS-0101 occupational series may be reassigned, promoted up to and including the full performance level of a career ladder or changed to a lower grade within the occupation or placed in a supervisory or managerial position.
• VRCs who are appointed on a temporary basis prior to the effective date of this qualification standard may not be extended or reappointed on a temporary or permanent basis until they fully meet the basic requirements of this standard.
• If VRCs who are grandfathered under this provision leave the occupation, they lose protected status and must meet the full qualification standard requirements in effect at the time of re-entry to the occupation.

Reference: Additional information on the qualification requirements for this position can be located on the OCHCO VA Qualifications Standards website found

• GS-13 LEVEL SPECIALIZED EXPERIENCE REQUIREMENTS:
  
  

Applicants Must Have At Least One (1) Year Of Specialized Experience Equivalent To At Least The Next Lower Grade (GS-12). Specialized Experience Is Defined As One (1) Full Year Of Performance Of Technical Assignments Affecting The Entire Field Of VA's Veteran Readiness & Employment (VR&E) Division. Your Resume/application Must Support Your Response. To Meet The Specialized Experience, Your Resume Should Reflect

• Experience in conducting assessments of veterans' employability.
• Involvement in the development of appropriate vocational goals and subsequent objectives outlined in rehabilitation plans.
• Providing case management services to veterans while pursuing their rehabilitation plans (e.g. personal contact regarding achievement of vocational goals, referral for medical or ancillary services, and responding efficiently to veterans concerns);
• Experience in training; and understanding and clearly explaining to veterans, the benefits, and services available through the VR&E program.
  
  

Supervisory/Managerial Abilities:

• Candidates must also demonstrate experience or training they possess, or have the potential to develop, the qualities of successful supervision as follows:
• Assign to and review work of subordinates, train and work effectively with subordinates from a variety of backgrounds and with different levels/areas of training;
• Accomplish the quality and quantity of work expected within set limits of cost and time;
• Plan own work and carry out assignments effectively;
• Communicate with others effectively both orally and in writing in working solutions to problems or questions relating to the work;
• Understand and further management goals as these affect day-to-day work operations; AND
• Develop improvements on, or design new work methods and procedures.
  
  

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis. Applicants wishing to receive credit for such experience must indicate the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The position is primarily in an office setting. Some travel may be necessary on occasion for training, meetings, or customer interactions.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at

Education

A transcript must be submitted with your application. It must include your coursework and date of conferral of a Masters degree in vocational rehabilitation (or related) field.

Education must be accredited by an

Note: You may submit unofficial transcripts when applying. However, if you are selected for the position, you will be required to provide an official transcript or a statement from the institution (e.g., from the registrar, dean, or other appropriate official) or equivalent documentation prior to the start date.

Additional information

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about CTAP eligibility is on OPM's Career Transition Resources website at

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

This job opportunity announcement may be used to fill additional vacancies.

Veterans and Transitioning Service Members: Please visit the

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP),

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the

For more information on the "Who may apply" eligibility requirements, please refer to the

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.