Support Services Specialist

• For a GS-12 position you must have served 52 weeks at the GS-11.

The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Basic Requirement/Individual Occupational Requirement (IOR):In order to be found qualified, applicants must meet the Individual Occupational Requirement below:

One year of specialized experience equivalent to at least the next lower level (GS-11) in the normal line of progression that demonstrated knowledge of the methods and procedures for providing or performing a variety of functions and services applicable to the position to be filled; ability to plan, organize, and control work involving diverse activities; ability to gain cooperation and coordinate the work of others; and skill in oral and written communications. Examples of qualifying specialized experience include:

• Management analyst or technician or other work that included study, analysis, or evaluation leading to the development or improvement of managerial or administrative policies, practices, and procedures.
• Administrative officer or assistant, budget administration, program analysis, or other work that demonstrated knowledge of an organization and its functions, and the ways in which support services can facilitate the work of the organization.
• Office management experience that included responsibility for directing a variety of support services such as typing, mail processing, purchase of supplies and equipment, etc.
• Secretarial work that required monitoring and coordinating administrative and processing work of subordinate elements through a system of internal procedures, controls, production, progress reporting, etc., to insure the efficient operation of an organization.
• Military experience that included responsibility for directing a variety of support functions such as communications, property management, mail service, facilities and equipment maintenance, etc.

Specialized Experience: One (1) year of Specialized Experience equivalent to at least the next lower level (GS-11). Specialized experience is defined as:

1. Experience with assisting with facility issues, equipment, service operation design projects, and analysis and assessment of the efficacy of various administrative programs.
2. Knowledge of office space refurbishment, team or office relocation, facility enhancements, workstation modifications, small construction, etc.
3. Experience and knowledge in administering environmental, health, safety, and/or security regulations obtained through tasks including conducting safety and/or security inspections, working with or overseeing a safety and/or security program, or spotting and/or correcting safety and/or security vulnerabilities.
4. Knowledge of administration and management of identity card programs, including managing paper inventory, issuing cards, supervising role-holders administratively, and issuing cards as appropriate.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.