Customer Service Dispatcher

Seeking a US Veteran, Guardsman, Reservist, and/or Military Spouse (preferred) to apply for a Dispatcher opportunity with our client, 80% of whose business is delivering medications to hospice patients in a 24/7/365 operation. The Dispatcher role is critical for ensuring smooth operations by coordinating schedules, tracking vehicles and equipment, and maintaining effective communication with team members and clients. High School Diploma/GED, 1 year of dispatch and/or OTR driving experience highly encouraged, valid driver’s license, and strong communication required.

Pay: $18.00-$23.00/hour

Training: 1st week: 8am – 5pm

Working Hours: Mon – Fri: 3pm – 12am or Sun – Thurs: 12pm – 9pm

Essential Duties and Accountabilities

· Responsible for receiving and transmitting pure and reliable messages, tracking vehicles and equipment, and recording other important information.

· Interact with clients, drivers and supervising personnel to keep up-to-date information on routes, schedules and daily workflow using telephones, two-way radios, and Electronic Data Interchange (EDI).

· Prepare daily scheduled and on demand work for dispatch of courier fleet to appropriate locations according to customer requests, specifications, or needs.

· Schedule and assign drivers routes, destinations, and timelines, as well as keep in touch with drivers who are on the road.

· Monitor driver's schedules, keep track of substitute drivers and assign as needed.

· Confer with clients or supervising personnel to address questions, problems, and requests for orders.

· Other duties, as assigned, which can include making courier deliveries when needed, assisting in driver recruiting /training, etc.

Requirements

· US Veteran, Guardsman, Reservist, and/or Military Spouse highly encouraged.

· High School Diploma/GED required.

· 1 year of dispatch and/or OTR driving experience highly encouraged.

· 1 year experience with dispatching software (Xcelerator by Key Software Systems) preferred.

· 2 years of computer literacy, MS Office, typing 60 wpm required.

· Valid driver’s license and clean MVR required.

· Strong communication skills required.

· Go-getter with a positive attitude, who can solve problems in real time required.

Skills and Abilities

· Excellent communication and organizational skills.

· Ability to multitask and prioritize in a fast-paced environment.

· Proficiency in using dispatch tools and technology (e.g., two-way radios, scheduling software).

· Strong problem-solving and decision-making skills.

· Ability to work collaboratively with clients and team members.

The company is an equal opportunity employer and will consider all applications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other characteristic protected by law.