What are the responsibilities and job description for the Assistant Customer Service Manager position at Veteran Marketing Group?
Veteran Marketing Group is looking for a forward-thinking, entry level manager to join our team in Memphis! The Assistant Customer Service Manager will create and distribute positive branding messages and collateral for the company's products and services. The ideal person for this position has a dynamic personality and is passionate about sales and marketing. This candidate should have previous relevant experience and be interested in learning new sales techniques.
Responsibilities:
● Execute sales and marketing campaigns – Develop marketing materials for distribution to potential customers. Develop and maintain positive relationships with existing and potential clients. Identify target customers and markets.
● Facilitate internal communications – Collaborate with sales and product teams to develop branded messages. Collect and compile customer feedback in an easily reviewed and understood format for review by company management and leadership. Collect and maintain sales records required to track, review, and modify the performance of marketing initiatives.
● Monitor actionable metrics – Forecast and analyze sales trends, marketing strategies, and product performance. Prepare and present reports summarizing information while making recommendations based on analysis. Perform other duties as assigned.
Requirements:
- 1-3 years of related experience in business, promotional sales, customer service or a related field preferred
- Excellent verbal and written communication skills
- Excellent sales and customer service skills
- Strong analytical and problem-solving skills