IT Operations Manager - Anniston AL

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is On-Site at the location detailed in the job post.

Clearance Level - Must Be Able to Obtain
Public Trust
U.S. Person Required
Yes
Travel Percentage
<10%
Clearance Level - Must Currently Possess
Public Trust
U.S. Citizenship Required
Yes
Is Relocation Available
No
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Job Description
Summary:
The IT Operations Manager provides oversight and direction for daily operations of the IT Operations department which provides Tier 1, 2 and 3 level support to include but not limited to support for end user desktops and laptops, printers, copiers and fax machines; A/V equipment, network administration; server administration; and inventory and materials coordination.

Responsibilities:
Management and oversight of IT Operations department to include but not limited to the following:
Management, assignment and monitoring of work orders.
Management and coordination of work schedules.
QA of provided work and services.
QA and coordination of procurement and storage of inventory and materials.
Strategic planning and management to identify opportunities for continuous improvement.
Establish and coordinate project plans for major and high-profile projects.
Establish and maintain operational process and procedure documentation.
Provide training to new hires and existing staff of new processes and technology.