Client Specialist - Little Rock, AR

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is On-Site at the location detailed in the job post.

Full-time
Company Description
Why join Avery Dennison

We are a global materials science and digital identification solutions company with locations in over 50 countries, and approximately 35,000 employees worldwide. As a science and innovation company, we believe that diverse teams are stronger teams. We are committed to fostering a culture of curiosity and courage, where you can grow your career with a company that has innovation in its DNA. Founded on creating real-world impact to enable a better future, we strive to provide an open, collaborative culture where diversity of thought is encouraged and respected. Hear from our employees about what it's like working at Avery Dennison. 
Benefits

At Avery Dennison, some of the great benefits we provide are:

Comprehensive Healthcare: Comprehensive medical, dental, and vision insurance options designed to support the physical well-being of you and your family.

Retirement Security: A robust 401(k) matching program to help you invest and secure your long-term financial future.

Paid Time Off: Generous paid time off, including vacation days, holidays, and personal days to ensure work-life balance.

Wellness Programs: Comprehensive wellness resources and incentives aimed at supporting mental, emotional, and physical health.

Job Description
Working autonomously, regularly exercising independent judgment and discretion with limited supervision, the Client Specialist is responsible for ensuring client business objectives and schedules are met through proactive planning and thorough project management, thus ensuring an exceptional client experience. This position operates as an individual contributor who serves as the primary point of contact for a major, significantly high-revenue assigned client. The successful candidate provides day-to-day client relationship management, which includes autonomously negotiating and committing to client deliverables and independently investigating and resolving client concerns on behalf of the company.

Key Responsibilities

Serve as the primary day-to-day relationship manager and main point of contact between the assigned major, high-revenue client and internal departments.

Manage one or more client accounts with several million dollars in annual revenue by mastering the client's business processes and organization to provide excellent service.

Own the issue resolution process by independently investigating, escalating, addressing, and resolving client complaints, concerns, and workflow issues.

Work closely with the client and internal Sales, Creative, IT, and Operations departments to establish clear, concise project specifications and production requirements.

Evaluate and determine when committing to expedited, un-billed shipping methods or print production overtime is necessary to meet client-dictated timing and delivery requirements.