What are the responsibilities and job description for the Receptionist position at Vetcelerator?
East Holland Veterinary Clinic - Locally Owned, Community Focused
East Holland Veterinary Clinic is a family-owned small animal practice serving the Holland community since 1977. We're proud of our long history, our loyal clients, and a team that's committed to exceptional care. We're growing and looking for a dedicated, self-motivated Client Service Representative to join our front desk team.
If you enjoy learning, excel at multitasking, and want to work somewhere that values professionalism, teamwork, and tradition, this could be the perfect fit.
About The Role
Our Client Service Representatives are the first and last impression clients have of our clinic. Youll play a key part in keeping the day running smoothly, supporting both our clients and our medical team with excellent communication, organization, and problem-solving skills.
Key Responsibilities:
We've been family-owned for nearly five decades, and that stability shapes how we operate. Decisions are made in-house by people who know our team and our clients. We value tradition, consistency, and the kind of service that makes clients feel like family.
If you want to be part of a practice that blends long-standing values with modern veterinary care and where your voice actually matters, we'd love to meet you.
How To Apply
Submit your resume and a brief cover letter describing why you'd be a great fit. We review all applications personally and will reach out to qualified candidates to schedule an interview.
East Holland Veterinary Clinic is a family-owned small animal practice serving the Holland community since 1977. We're proud of our long history, our loyal clients, and a team that's committed to exceptional care. We're growing and looking for a dedicated, self-motivated Client Service Representative to join our front desk team.
If you enjoy learning, excel at multitasking, and want to work somewhere that values professionalism, teamwork, and tradition, this could be the perfect fit.
About The Role
Our Client Service Representatives are the first and last impression clients have of our clinic. Youll play a key part in keeping the day running smoothly, supporting both our clients and our medical team with excellent communication, organization, and problem-solving skills.
Key Responsibilities:
- Greet clients warmly and professionally in person, by phone, and by email
- Accurately schedule appointments and manage daily workflow
- Provide education and guidance to clients about services, preventive care, and clinic policies
- Maintain a clean, organized, and welcoming lobby environment
- Process payments and maintain accurate records
- Collaborate closely with technicians, assistants, and doctors
- Anticipate needs and step in wherever support is needed
- Uphold our clinic values: kindness, accountability, teamwork, and exceptional service
- Reliable, detail-oriented professional with a strong work ethic
- Self-motivated and eager to learn new skills
- Excellent communication skills, both written and verbal
- Calm and confident under pressure; able to juggle tasks comfortably
- Customer service experience required; veterinary experience preferred but not mandatory
- Ability to work independently and as part of a cohesive team
- A genuine interest in animals and supporting the clients who love them
- Part-time: 1525 hours per week
- Consistent weekly schedule with some flexibility
- Competitive pay based on experience
- Opportunities for training and advancement within the practice
- Paid Time Off for part-time team members
- Employee pet care discount
- Supportive leadership and a positive, team-centered culture
- Stability and accountability of a locally owned veterinary practice, not a corporate chain
We've been family-owned for nearly five decades, and that stability shapes how we operate. Decisions are made in-house by people who know our team and our clients. We value tradition, consistency, and the kind of service that makes clients feel like family.
If you want to be part of a practice that blends long-standing values with modern veterinary care and where your voice actually matters, we'd love to meet you.
How To Apply
Submit your resume and a brief cover letter describing why you'd be a great fit. We review all applications personally and will reach out to qualified candidates to schedule an interview.