What are the responsibilities and job description for the Customer Service and Sales Coordinator position at Vesuvius USA?
Key Responsibilities
- Receive, review, and process customer, distributor, and foundry consignment orders accurately and efficiently
- Serve as the primary point of contact for customers regarding order status, product availability, inquiries, and complaints
- Coordinate with Production to confirm product availability and manage supply constraints
- Work closely with Logistics and Distribution to ensure timely and complete deliveries
- Print and manage picking slips and shipping documentation
- Process credits, debits, returns, and order adjustments in accordance with company policies
- Act as a liaison between customers and the Sales team to support customer relationships and issue resolution
- Collaborate with customers on forecasts for high‐volume or recurring products
- Maintain accurate order and customer data within ERP systems (SAP preferred)
- Communicate daily with internal stakeholders, including Sales, Operations, Marketing, and Distribution
Experience
- Minimum of 4 years of customer service experience, preferably in a manufacturing or industrial environment
- Experience supporting order management, logistics coordination, and cross‐functional collaboration
Systems & Technical Knowledge
- SAP experience is highly desirable
- Experience with other ERP systems (e.g., JDE) is an advantage
- Proficient in Microsoft Office and PC‐based systems
Skills & Competencies
- Excellent written and verbal communication skills
- Strong customer focus with the ability to handle sensitive or complex situations professionally
- Strong organizational skills with the ability to multitask and prioritize in a fast‐paced environment
- Attention to detail and commitment to accuracy
- Ability to work effectively across multiple departments
Problem Solving & Complexity
This role requires managing day‐to‐day customer and distributor interactions while ensuring orders are shipped on time and in full. The incumbent must resolve issues proactively, often involving sensitive customer concerns, supply constraints, or delivery challenges, requiring diplomacy, judgment, and collaboration.