What are the responsibilities and job description for the Service Technician position at Vesuvius North America?
Job Details
Description
Purpose:
The Service Technician will provide on-site support to internal and external customers in maintaining Vesuvius products and systems for the Steel division.
Key Result Areas
High school diploma or GED required. Associates degree or certificate in technical field a plus.
Experience
Two plus years of industrial and/or maintenance experience a plus.
Knowledge
Basic mechanical skills with the ability to become proficient in how our systems function.
Skills & Behaviour
▪
Ability to communicate effectively with all levels of internal and external customers including operations, sales, purchasing, and receiving.
▪
Ability to recognize, gather, organize and report relevant data.
▪
Ability to acquire an understanding of the customer’s steel making processes.
▪
Ability to acquire an understanding of products supplied.
▪
Ability to install, repair, service, test and troubleshoot.
▪
Ability to make decisions, prioritize own work with minimum supervision.
▪
Requires good reading, writing, and mechanical aptitude.
▪
Ability to manage time effectively.
▪
Ability to work from blueprints and diagrams.
▪
Ability to use MS Word and MS Excel.
▪
All fork-lift operations including the ability to load/unload trucks occasionally.
▪
Able to rig components using slings and chains.
▪
Ability to use basic hand tools.
Problem Solving & Complexity
This position requires the ability to interact with external and internal customers at various levels. It is important that during exchanges with customers that technical credibility is maintained while also understanding what is in the best interest of Vesuvius.
The service position will assist with all business initiatives for Vesuvius and report to the account manager.
Physical Requirements
The incumbent must have the ability to overcome obstacles and demonstrate personal adaptability. Physical Demands include, but are not limited to:
▪While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, vehicles. The noise level in the work environment is usually moderate.
▪Exposure to dust and raw materials particles is frequent.
▪Exposure to extreme temperatures.
▪Ability to work within the steel mill environment daily to interact with customers and colleagues.
Description
Purpose:
The Service Technician will provide on-site support to internal and external customers in maintaining Vesuvius products and systems for the Steel division.
Key Result Areas
- In accordance with safety guidelines, participates in all safety meetings & functions following all rules set forth to ensure safe work environment.
- Assist Account Manager and participate in customer meetings when required.
- Assist Account Manager with refractory solutions and refractory knowledge.
- Gather daily reports: caster logs, EAF heats sheets, ladle logs, tundish sheets and other related reports.
- Packages products as required, using skids, crates, boxes, etc.
- Notifies account manager or lead/supervisor of unusual equipment problems and performs all other duties assigned by the Account and/or District manager.
- Conduct field trials for new and current business initiatives.
- Compile trial information for analysis.
- Train customers on proper procedures for mechanism operations and maintenance.
- Train customers on proper procedures for systems and refractory use.
- Taking regular inventory with precision.
- Assist in all project work at customer’s site.
- Coordinate delivery efforts of Vesuvius products.
High school diploma or GED required. Associates degree or certificate in technical field a plus.
Experience
Two plus years of industrial and/or maintenance experience a plus.
Knowledge
Basic mechanical skills with the ability to become proficient in how our systems function.
Skills & Behaviour
▪
Ability to communicate effectively with all levels of internal and external customers including operations, sales, purchasing, and receiving.
▪
Ability to recognize, gather, organize and report relevant data.
▪
Ability to acquire an understanding of the customer’s steel making processes.
▪
Ability to acquire an understanding of products supplied.
▪
Ability to install, repair, service, test and troubleshoot.
▪
Ability to make decisions, prioritize own work with minimum supervision.
▪
Requires good reading, writing, and mechanical aptitude.
▪
Ability to manage time effectively.
▪
Ability to work from blueprints and diagrams.
▪
Ability to use MS Word and MS Excel.
▪
All fork-lift operations including the ability to load/unload trucks occasionally.
▪
Able to rig components using slings and chains.
▪
Ability to use basic hand tools.
Problem Solving & Complexity
This position requires the ability to interact with external and internal customers at various levels. It is important that during exchanges with customers that technical credibility is maintained while also understanding what is in the best interest of Vesuvius.
The service position will assist with all business initiatives for Vesuvius and report to the account manager.
Physical Requirements
The incumbent must have the ability to overcome obstacles and demonstrate personal adaptability. Physical Demands include, but are not limited to:
▪While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, vehicles. The noise level in the work environment is usually moderate.
▪Exposure to dust and raw materials particles is frequent.
▪Exposure to extreme temperatures.
▪Ability to work within the steel mill environment daily to interact with customers and colleagues.