Client Services Associate

About VestGen Wealth Partners:

VestGen Wealth Partners is transforming the wealth management industry by building a forward-thinking platform that empowers financial advisors to scale their practices, achieve long-term success, and secure their future. We operate at the intersection of financial advisory, private equity, and technology, and are creating a dynamic marketing function to drive lead generation, advisor acquisition, and strategic partnerships.

Job Summary:

We are currently seeking a Client Service Associate to support our financial advisors and the broader wealth management team in our Downers Grove, Illinois location. This role is a key position that will work closely with advisors to enhance client service, ensure smooth day-to-day operations, and contribute to the overall success of the advisory team. We are seeking a highly organized, resourceful individual with at least 5 years of experience in the financial services sector. This position will be client-facing, requiring strong interpersonal and communication skills, along with the ability to perform operational tasks with efficiency and precision. The ideal candidate will have experience as a Client Service Associate, operational expertise, and a strong ability to think critically and solve problems independently, while building trust and relationships with clients. Experience with Pershing Financial platforms is highly preferred.

Key Responsibilities:

• Client Support: Serve as a primary point of contact for clients, providing exceptional service and addressing inquiries regarding accounts, services, and general financial matter
• Administrative Support: Provide high-level administrative support to the Director, Client Services and financial advisors, including investment reports, financial plans, and statement
• Operational Tasks: Assist with account maintenance, transfers, and new account setups, ensuring compliance with regulatory requirements and internal procedure
• Client Onboarding: Assist with the client onboarding process, ensuring all required documentation is completed accurately and timely
• Document Preparation: Prepare client reports, presentations, and other financial documents for client meetings and communications as needed
• Follow-Up: Assist with gathering outstanding documentation, approvals, and signature
• Team Support: Provide backup support for other assistants and financial advisors when needed, ensuring the smooth operation of the office
• Problem Solving & Critical Thinking: Use critical thinking and resourcefulness to troubleshoot client issues, operational challenges, and ad-hoc requests, providing timely solutions
• System Management: Manage and maintain accurate client information in firm databases and systems (preferably with Pershing or other financial platforms)
• Client Relationship Management: Maintain a professional, positive, and proactive relationship with clients, ensuring their needs are met and expectations are exceeded

Qualifications:

• Minimum of 5 years of experience in the financial services sector, with a background in client-facing roles such as Client Service Associate or similar
• Strong operational and administrative skills with experience in managing financial accounts, transactions, and office workflows
• .Experience with Pershing or similar financial platforms preferred (custodians and broker-dealers)
• Exceptional organizational skills, with a keen eye for detail and the ability to manage multiple tasks in a fast-paced environment
• Strong problem-solving abilities, critical thinking, and resourcefulness
• Excellent interpersonal and communication skills, with the ability to interact professionally with clients, colleagues, and senior management
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Knowledge of financial products, services, and industry regulations
• High level of discretion and confidentiality in handling sensitive client information

Key Skills & Competencies:

• Client Service Excellence
• Operational Efficiency
• Strong Organizational and Time Management Skills
• Critical Thinking and Problem Solving
• Attention to Detail
• Strong Communication and Relationship-Building Skills
• Proficiency with Financial Platforms (Pershing prefered)

Compensation:

Competitive salary based on experience, along with a benefits package that includes health insurance, retirement plans, and other perks.