Manager

PURPOSE

The Manager role is responsible for managing client assignments and projects and delivering a high quality service. This includes coaching, advising and supporting team members in meeting client and self-development expectations.

REPORTS TO/ ACCOUNTABILITY

Director/ Shareholder

KEY SUCCESS FACTORS

• Business acumen.
• Project management skills.
• Team management skills including an ability to lead, direct and coach.
• Client relationship skills.
• Technical knowledge and a developing area of expertise

RESPONSIBILITIES

• Develops and strengthens long-term relationships with senior client management and peer client levels.
• Develops and is accountable for the assignment work plan and ensures assigned tasks and responsibilities are achieved.
• Plans, organizes and controls multiple responsibilities and resources to achieve assignment objectives.
• In consultation with the assignment director helps develop solutions for clients and manages the implementation of ideas.
• Advises, coaches and supports team members including providing consistent recognition and encouragement to team members to increase retention and utilization.
• Successfully builds, directs and maintains a motivated and empowered work team.
• Structures work teams to successfully meet client expectations and help develop strong client partnerships.
• Works in consultation with the assignment leader to anticipate project issues, assesses alternatives and takes appropriate measure to resolve assignment issues.
• Manages the assignment budget and profitability in their area of responsibility.
• Anticipates and communicates budget issues, identifies opportunities to improve assignment profitability and prepares billings and assists in collections.
• Identifies client needs/opportunities to sell additional value added services.
• Identifies cross-selling opportunities and refers them to the appropriate team member.
• Leverages commercial and market knowledge to anticipate client needs for new/additional services.
• Supports the partner in the development and planning of practice objectives and budgets.
• Development of functional specialization and/or industry expertise.
• Supports the partner/s in developing new initiatives to increase retention, meet resourcing needs (including recruitment interviews), utilization and people development.
• Builds strong coaching skills.
• Shares and transfers knowledge in the team.
• Actively pursues self-development opportunities in line with the competency model.

KEY PERFORMANCE INDICATORS

• Meets assignment objectives (timeframes, budgets, outcomes).
• Client satisfaction.
• Business development results – selling and cross-selling.
• Team satisfaction.
• Participation in firm wide initiatives - recruitment, business development, and retention initiatives.

QUALIFICATIONS/SKILLS AND EXPERIENCE AND PERSONAL ATTRIBUTES

• Degree qualification and relevant professional accreditation.
• Business acumen.
• Strong technical knowledge and skills.
• A developing area in field of expertise and industry profile.
• Strong client relationship skills.
• Strong project management skills.
• Strong team management skills - the ability to lead, motivate
• and coach teams of people.
• Demonstrated ability to coach and develop less experienced team members.
• A strong knowledge of firm products and services in the practice area and a working knowledge of products and services in other practice areas.
• A sound understanding of market trends including opportunities, global and local business initiatives and stakeholder/competitor interests.