Regional Property Manager- OKC, OK

JOB TITLE: Regional Property Manager

JOB NUMBER FLSA Status: Exempt

DEPARTMENT DIVISION: Vesta Realty

GROUP: Residential Property Management

REPORTS TO: Chief Operations Officer

JOB SUMMARY, DUTIES AND RESPONSIBILITIES, JOB REQUIREMENTS

SUMMARY

The Regional Property Manager is responsible for the overall performance, operations, and profitability of multiple properties within an assigned region. This position oversees Property Managers, ensuring effective operations, high occupancy rates, and financial success. The role involves maximizing Net Operating Income (NOI), implementing company policies, and maintaining strong relationships with Property Managers, employees, and residents. The Regional Property Manager is committed to delivering excellence at each property in their portfolio and fostering a positive, professional image for the company.

DUTIES AND RESPONSIBILITIES

Leadership and Team Management

• Supervise, mentor, and evaluate Property Managers and site staff to ensure proper and adequate staffing and scheduling workloads.
• Work with Property Managers to develop and implement ongoing training for all team members, promoting professional growth.
• Direct, monitor, and evaluate the work performed by employees and contracted services, ensuring quality and compliance with company standards.
• Foster open communication and provide clear delegation of property management methods.

Financial Oversight

• Maximize Net Operating Income (NOI) while maintaining high occupancy rates across the region.
• Monitor delinquencies and write-offs for each property, taking proactive steps to address issues.
• Supervise the preparation of annual operating and capital budgets and provide recommendations to improve budget performance.
• Prepare summary reports on budget performance for review by leadership.
• Review and approve all reporting to ensure accuracy, compliance, and timely submission.

Property Operations

• Implement and enforce company policies and procedures to ensure consistency across all properties.
• Inspect properties regularly, including curb appeal, offices, and models, to identify areas for improvement.
• Audit administrative, accounting, and maintenance operations to ensure compliance with company policies and procedures, approving any necessary exceptions.
• Resolve resident relations issues promptly and professionally, fostering positive resident experiences.
• Act as the primary liaison between property owners or owner representatives and site staff.

Marketing and Business Development

• Monitor and assist with marketing activities, reviewing occupancy status and making recommendations for rent schedules and advertising strategies.
• Stay ahead of market trends and conditions, conducting regular market surveys to maintain a competitive edge.
• Develop and maintain professional contacts within the region and participate in public relations activities to enhance the companys reputation.

Administrative Responsibilities

• Ensure all reporting is completed accurately, meets deadlines, and aligns with company requirements.
• Provide reports summarizing property performance, occupancy rates, and financial metrics.

General Responsibilities

• Present a professional image in all interactions with residents, prospects, staff, and stakeholders.
• Respond promptly to emergencies, maintaining availability via cell phone.

EDUCATIONAL REQUIREMENTS

• High school diploma or equivalent required; additional education/training is a bonus.
• Bachelors degree strongly preferred.
• Previous Property Manager experience required.
• Previous Regional Property Manager experience required.
• Certifications Preferred: CAM, CAPS

PHYSICAL REQUIREMENTS

• Occasional standing or walking within the office or to other facilities.
• Ability to sit for extended periods (up to 8 hours with breaks).
• Occasional bending, reaching, and stooping.
• Frequent use of hands for typing, writing, and handling documents.
• Ability to operate standard office equipment (e.g., computers, copiers, and phones).
• Adequate vision for reading and computer use (corrective lenses acceptable).
• Ability to hear and communicate effectively, including via phone.
• Ability to lift and carry items weighing up to 25 pounds occasionally (e.g., office supplies or small packages).
• Ability to climb stairs.

ADDITIONAL REQUIREMENTS

• Valid Driver's License and/or reliable transportation. Employees may be required to report to different locations for work, and attend offsite meetings, training sessions, conferences, events, etc.
• Proficiency in property management software.
• Proficiency in software applications such as Microsoft Office and Gsuite.
• Knowledge of, or ability to learn, Federal, State, and Local Laws pertaining to Fair Housing and Landlord/Tenant Laws.
• Communication Skills: Strong verbal and written communication, with the ability to convey expectations clearly, provide constructive feedback, and interact professionally and respectfully with team members, stakeholders, and clients.
• Leadership Team Development: Proven ability to lead, motivate, and develop teams, fostering a positive and collaborative work environment.
• Organizational Strategic Planning: Ability to prioritize tasks, manage time effectively, and drive long-term planning and goal execution while maintaining attention to detail.
• Analytical Problem-Solving: Demonstrates sound decision-making, critical thinking, and the ability to resolve complex issues efficiently.
• Adaptability: Flexible in adjusting to changing priorities, managing stressful environments, and navigating ambiguity.
• Multi-Tasking: Capable of managing multiple projects and responsibilities with efficiency and accuracy.
• Technical Proficiency: Proficient in basic mathematical, computer, and software skills, with the ability to learn new systems and tools quickly.
• Collaboration Independence: Able to balance working autonomously with fostering teamwork across departments or teams.
• Professionalism Confidentiality: Upholds confidentiality, models professional conduct, and maintains a high level of integrity.
• Customer Stakeholder Focus: Demonstrates exceptional customer service skills and maintains strong relationships with internal and external stakeholders.
• Decision-Making Accountability: Confident in making timely, data-driven decisions and taking accountability for outcomes.
• Change Management: Ability to lead teams through organizational changes, ensuring smooth transitions and maintaining productivity.
• Willingness to be on-call, carry a cell phone, and adjust work schedules as needed for major project assignments.

Please note: This job description is not intended to be an all-encompassing list of duties, responsibilities, or qualifications. Additional tasks and requirements may be assigned as needed to meet organizational objectives.