Multi-Site Property Manager

JOB TITLE: Property Manager

JOB NUMBER FLSA Status: Exempt

DEPARTMENT DIVISION: Vesta Realty

GROUP: Residential Property Management

REPORTS TO: Regional Property Manager

JOB SUMMARY, DUTIES AND RESPONSIBILITIES, JOB REQUIREMENTS

SUMMARY

The Property Manager is responsible for effectively operating and maintaining the property in alignment with the company’s best interests. This includes overseeing staff and contracted services to ensure all work is completed efficiently, to a high standard, and within budget. The Property Manager is also responsible for hiring, training, and managing staff, fiscal planning, and achieving key operational objectives.

DUTIES AND RESPONSIBILITIES

Operational Management

• Maximize Net Operating Income (NOI) while maintaining high occupancy levels.
• Monitor and evaluate the performance of employees and contracted services to ensure work meets quality, timeliness, and cost-efficiency standards.
• Ensure compliance with lease agreements, property rules, and company policies.

Staffing and Development

• Maintain appropriate staffing levels, including hiring, training, and development of employees.
• Schedule workloads, assign tasks, and manage employee vacation requests.
• Maintain confidential employee files and process payroll time sheets.

Resident Relations and Retention

• Implement effective resident retention programs, including move-in and service follow-ups.
• Foster positive resident relationships and promptly address resident concerns.
• Oversee lease applications, verifications, and approvals to ensure compliance and accuracy.

Financial Oversight

• Operate within fiscal guidelines and assist in budget planning.
• Ensure timely and accurate processing of Accounts Payable.
• Monitor delinquencies and oversee legal proceedings for evictions as required.

Marketing and Public Relations

• Stay informed of market trends and conditions by conducting regular market surveys.
• Assist in developing and implementing marketing and advertising strategies.
• Build professional relationships within the community and participate in public relations activities.

Property Inspections

• Conduct daily physical inspections of the property, including curb appeal, offices, and models.
• Identify and address potential issues promptly.
• Analyze and review signage for appearance and effectiveness on a weekly basis.

Administrative Responsibilities

• Ensure accurate and timely completion of all move-in, move-out, and lease renewal documents.
• Prepare and submit weekly and monthly operational reports to the Supervisor.
• Provide information to relocation agencies and establish professional connections.

General Responsibilities

• Respond promptly to emergencies and maintain availability via cell phone.
• Represent the property with a courteous and professional demeanor to residents, prospects, and the community.
• Stay informed about advertising and marketing tactics to enhance occupancy rates.

EDUCATIONAL REQUIREMENTS

• High school diploma or equivalent required; additional education/training is a bonus.
• Bachelor’s degree strongly preferred.
• Previous Property Manager experience required .
• Certifications Preferred: CAM, CAPS, CALP

PHYSICAL REQUIREMENTS

• Occasional standing or walking within the office or to other facilities.
• Ability to sit for extended periods (up to 8 hours with breaks).
• Occasional bending, reaching, and stooping.
• Frequent use of hands for typing, writing, and handling documents.
• Ability to operate standard office equipment (e.g., computers, copiers, and phones).
• Adequate vision for reading and computer use (corrective lenses acceptable).
• Ability to hear and communicate effectively, including via phone.
• Ability to lift and carry items weighing up to 25 pounds occasionally (e.g., office supplies or small packages).
• Ability to drive a golf cart.
• Ability to climb stairs.

ADDITIONAL REQUIREMENTS

• Valid Driver's License and/or reliable transportation. Employees may be required to report to different locations for work, and attend offsite meetings, training sessions, conferences, events, etc.
• Proficiency in property management software.
• Proficiency in software applications such as Microsoft Office and Gsuite.
• Knowledge of, or ability to learn, Federal, State, and Local Laws pertaining to Fair Housing and Landlord/Tenant Laws.
• Communication Skills: Strong verbal and written communication, with the ability to convey expectations clearly, provide constructive feedback, and interact professionally and respectfully with team members, stakeholders, and clients.
• Leadership & Team Development: Proven ability to lead, motivate, and develop teams, fostering a positive and collaborative work environment.
• Organizational & Strategic Planning: Ability to prioritize tasks, manage time effectively, and drive long-term planning and goal execution while maintaining attention to detail.
• Analytical & Problem-Solving: Demonstrates sound decision-making, critical thinking, and the ability to resolve complex issues efficiently.
• Adaptability: Flexible in adjusting to changing priorities, managing stressful environments, and navigating ambiguity.
• Multi-Tasking: Capable of managing multiple projects and responsibilities with efficiency and accuracy.
• Technical Proficiency: Proficient in basic mathematical, computer, and software skills, with the ability to learn new systems and tools quickly.
• Collaboration & Independence: Able to balance working autonomously with fostering teamwork across departments or teams.
• Professionalism & Confidentiality: Upholds confidentiality, models professional conduct, and maintains a high level of integrity.
• Customer & Stakeholder Focus: Demonstrates exceptional customer service skills and maintains strong relationships with internal and external stakeholders.
• Decision-Making & Accountability: Confident in making timely, data-driven decisions and taking accountability for outcomes.
• Change Management: Ability to lead teams through organizational changes, ensuring smooth transitions and maintaining productivity.
• Willingness to be on-call, carry a cell phone, and adjust work schedules as needed for major project assignments.

Please note: This job description is not intended to be an all-encompassing list of duties, responsibilities, or qualifications. Additional tasks and requirements may be assigned as needed to meet organizational objectives.