What are the responsibilities and job description for the Customer Support Associate position at Veryable?
Are you an industrious, energetic, growth-oriented experienced professional or recent grad, who has a passion for manufacturing, logistics or supply chain? Do you want to LEARN, work in a TEAM environment (in the office to connect real-time) and have career PROMOTION based on RESULTS and HARD WORK? Do you want to learn, receive coaching, to grow professionally all while bringing a disruptive technology to your city? Are you a recent graduate or growth-oriented professional looking for a fulfilling and fast-paced career?
If so, Veryable is seeking an industrious team player to fill an entry-level position on our Support team in Dallas, Texas. In this role, you will be responsible for supporting Veryable business users and Operators with completing their platform prerequisites, as well as their initial interactions with our technology platform. The Support Associate sets the tone for our Operators' initial experience with the platform, so if you're a creative problem-solver who loves a challenge and thrives in a team environment, we want to hear from you!
Collaboration, learning, and career development at Veryable takes place in real-time and therefore Remote candidates will not be considered.
Your Responsibilities
At Veryable, our mission is to accelerate next generation capabilities in the manufacturing and logistics space by enabling businesses to scale production in real-time to changing needs and conditions.
The journey to the next generation of manufacturing and logistics starts with addressing labor as the first critical constraint in meeting production demand. Our co-founders had a vision of making the gig economy accessible to manufacturing and distribution through both a mobile app for workers and a suite of business tools for companies to assess their labor needs and access labor when they need it. This technological innovation has allowed businesses to address the routine variability of their production demand with labor that is available just in time.
Veryable is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
If so, Veryable is seeking an industrious team player to fill an entry-level position on our Support team in Dallas, Texas. In this role, you will be responsible for supporting Veryable business users and Operators with completing their platform prerequisites, as well as their initial interactions with our technology platform. The Support Associate sets the tone for our Operators' initial experience with the platform, so if you're a creative problem-solver who loves a challenge and thrives in a team environment, we want to hear from you!
Collaboration, learning, and career development at Veryable takes place in real-time and therefore Remote candidates will not be considered.
Your Responsibilities
- Serve as primary point of contact for operational support to optimize user experience
- Respond to all inbound inquiries and proactively support marketplace efficiency
- Support Veryable Operators and effectively communicate instructions
- Educate business users and Operators on best practices
- Maintain Help Center and strategize content creation
- Work with Support team to integrate/implement new platforms
- Engage with AI platforms to optimize user experience
- Offer cross team support as needed
- BA or BS degree preferred - recent graduates encouraged to apply
- Strong interpersonal and communication skills
- Excellent problem-solving skills
- Desire to work in a fast-paced startup environment
- Highly organized with excellent attention to detail
- Proficiency in Microsoft Office suite (Word, Excel, and PowerPoint)
- Experience in Zendesk is a plus
At Veryable, our mission is to accelerate next generation capabilities in the manufacturing and logistics space by enabling businesses to scale production in real-time to changing needs and conditions.
The journey to the next generation of manufacturing and logistics starts with addressing labor as the first critical constraint in meeting production demand. Our co-founders had a vision of making the gig economy accessible to manufacturing and distribution through both a mobile app for workers and a suite of business tools for companies to assess their labor needs and access labor when they need it. This technological innovation has allowed businesses to address the routine variability of their production demand with labor that is available just in time.
Veryable is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.