What are the responsibilities and job description for the Client Intake and Growth Manager position at Very Law?
Client Intake and Growth Manager
About the Role
Very Law, a sophisticated downtown Pittsburgh law firm, is seeking a Client Intake & Growth Manager to lead the firm’s intake operations and drive new client engagement. This role blends client relations, sales, and marketing coordination to ensure every prospective client experiences the professionalism, empathy, and efficiency that define our firm.
If you’re a confident communicator with a passion for helping people, a talent for sales, and the organizational skills to manage multiple priorities, this is an opportunity to make a direct impact on the firm’s growth while contributing to a positive and client-focused culture.
Who We Are
At Very Law, our mission is simple: to help people when they need it most. That same commitment extends to our team. We’ve built a modern, paperless workspace with top-of-the-line tools so you can focus on meaningful work — not administrative inefficiencies. You’ll find a collegial environment where collaboration is encouraged, but your autonomy and judgment are trusted.
Our Core Values
- Do good
- Build trust
- Lead compassionately
- Communicate honestly
- Achieve your best
What We Offer
- Competitive salary with performance-based bonuses
- Health insurance with low deductible
- 401k matching and profit sharing
- Dental, vision, life, and short- and long-term disability insurance
- Generous paid time off and holidays
- Convenient, 24/7 paid garage parking
- Professional development and training opportunities
- Membership in professional associations and networking events
What You’ll Be Doing
- Serve as the first point of contact for prospective clients — listen carefully, assess legal needs, and communicate the firm’s services with professionalism and empathy
- Lead the consultation sales process by effectively presenting the value of our services, scheduling paid consultations, and securing new client engagements
- Maintain strong conversion rates through consultative selling techniques and timely follow-up
- Build rapport and trust with potential clients to ensure a positive and lasting first impression
- Oversee client onboarding, coordinating paperwork, data entry, and communication with attorneys to ensure a seamless transition
- Collaborate with the marketing team and external vendors to optimize lead quality and conversion performance
- Track and analyze intake metrics, marketing campaign results, and conversion data to identify trends and opportunities for improvement
- Coordinate referral partnerships and outreach initiatives with other firms and community partners
- Maintain accurate data and reporting within the firm’s CRM and case management systems
- Provide regular performance reports on key metrics such as lead volume, consultation conversions, and client revenue
- Continuously refine the intake process in collaboration with attorneys and staff to enhance the client experience
What We’re Looking For
- Bachelor’s degree preferred, or equivalent experience in business, marketing, or legal administration
- 2 years of experience in legal intake, client services, or sales within a professional services environment
- Proven success in consultative or relationship-based sales
- Strong communication, active listening, and interpersonal skills
- Exceptional organizational skills and attention to detail
- Proficiency with CRM or case management software (Clio experience a plus)
- Analytical mindset with the ability to interpret data and identify growth opportunities
- Collaborative, professional, and client-centered approach
Why Join Us?
We know talented professionals have options. At Very Law, you’ll find a place where your skills are valued, your ideas are heard, and your contributions directly support the firm’s mission and growth. You’ll play a key role in shaping the client experience while working in a supportive, modern, and people-first environment that values both success and balance.
All applications will be kept confidential, other than to references.
Very Law is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.