What are the responsibilities and job description for the General Manager position at Verts Neighborhood Dispensary?
General Manager — Dexter, MO
ABOUT VERTS NEIGHBORHOOD DISPENSARY
Verts Neighborhood Dispensary is a growing, multi-state cannabis retailer with locations across Missouri and Colorado. We’re committed to creating welcoming, community-focused dispensary experiences while maintaining high standards of professionalism, compliance, and customer service.
We’re looking for a strong, experienced leader to oversee our Joplin location and help lead our team as we continue to grow.
ABOUT THE ROLE
The General Manager is responsible for the overall day-to-day operation of the Dexter dispensary. This is a hands-on leadership position for someone who knows how to lead a team, hold people accountable, create an exceptional customer experience, and keep operations running smoothly.
The General Manager will:
• Lead, coach, and develop the dispensary team
• Create and maintain staff schedules based on business needs
• Manage employee performance, accountability, and day-to-day team needs
• Ensure the dispensary consistently delivers an excellent customer experience
• Oversee inventory, cash handling, and daily operational procedures
• Maintain strict compliance with all state and local cannabis regulations
• Monitor sales, operational goals, and other key performance metrics
• Ensure the store is clean, organized, secure, and professionally operated
• Hire, onboard, and train new team members
• Address customer concerns and resolve issues professionally
• Work closely with corporate leadership and other departments
• Support company promotions, initiatives, and operational changes
• Identify opportunities to improve processes, efficiency, and the overall customer and employee experience
WHAT WE’RE LOOKING FOR
• Previous management experience in retail, hospitality, or a similar customer-facing environment
• Proven ability to lead, coach, and hold a team accountable
• Strong organizational and time-management skills
• Experience with inventory management and cash handling
• Excellent communication and customer service skills
• Ability to confidently handle difficult conversations and resolve conflict
• Strong attention to detail and the ability to follow established procedures
• Ability to work effectively in a fast-paced, highly regulated environment
• High level of integrity, reliability, and professionalism
• Ability to maintain confidentiality when handling sensitive information and financial transactions
• Proficiency with POS systems, scheduling platforms, and basic reporting tools
• Availability to work a flexible schedule, including evenings, weekends, and holidays as needed
• High school diploma or equivalent required
• Cannabis industry experience or knowledge of cannabis products and regulations is a plus
THE RIGHT FIT
We’re looking for someone who takes ownership, leads by example, and understands that great operations start with great people. The right person will be comfortable making decisions, addressing problems head-on, developing their team, and creating a store environment where both employees and customers feel valued.
If you’re an experienced leader who is ready to take ownership of a growing operation and make an impact, we’d love to hear from you.