What are the responsibilities and job description for the Service Support Coordinator II position at Vertiv?
Brief Job Description :
• Provides high-quality and valuable support to contracts administration and related processes.
• Processes transactions on time and in an efficient, effective, and accurate manner, with focus on quality and timeliness.
• Ensures that information logged in the designated databases and systems is accurate and updated.
• Ensures that proper monitoring is in place and required reports are delivered in a timely manner.
• Ensures that information needed by internal and external customers are provided accurately and on time
• Ensures all contract transactions are done accurately and on time.
• Provides accurate solutions to issues and concerns raised by the market units or other points of contact.
• Liaises with the market units regarding any detail/s not sufficiently clear to ensure transactions are accurate.
• Guarantees accuracy in all transactions as per agreed SLA and complies with the defined procedures and standards set forth within the workgroup/team.
Required/ Minimum Qualifications :
Administration qualifications
Additional / Preferred Qualifications:
• Previous experience within a service environment performing administrative functions.
• Focused with strong administration, analytical and organizational skills.
• Possesses initiative and a strong sense of ownership and responsibility
• Keen attention to details.
• Comprehensive administrative/clerical/back office experience
• Time management skills
• Must be able to work with minimal supervision.
• Works well with others; team player
• Fluent English written and verbal skills
• Strong sense/knowledge of the service business
• Knowledge of computer systems. Knowledge of ERP (Oracle, SAP, etc.) is a plus.
Time Travel Needed :
No Travel
The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety, Integrity, Respect, Teamwork, Diversity & Inclusion.
OUR STRATEGIC PRIORITIES:
Customer Focus
Operational Excellence High-Performance Culture Innovation
Financial Strength
OUR BEHAVIORS:
Own It
Act With Urgency
Foster a Customer-First Mindset Think Big and Execute
Lead by Example
Drive Continuous Improvement Learn and Seek Out Development
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers
Work Authorization:
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the Australia. This is not a position for which sponsorship will be provided. Individuals with temporary visas who need sponsorship for work authorization now or in the future, are not eligible for hire.