What are the responsibilities and job description for the Senior Manager Global Service Parts Strategy position at Vertiv?
The Senior Manager Global Service Parts Strategy is responsible for defining and driving the global strategy for service parts across all regions, with a mandate to grow revenue, improve availability, and optimize profitability of the aftermarket parts business. This role sits at the intersection of supply chain, sales, product engineering, and regional operations, translating a global vision into regionally executable plans. The ideal candidate combines strategic thinking with hands-on operational rigor and can influence cross-functional and cross-regional stakeholders without direct authority.
This role requires strong collaboration across regions and functions, the ability to influence without formal authority, and a practical execution mindset. The ideal candidate will be comfortable translating strategic priorities into operating routines, performance measures, and field-ready enablement materials that support consistent execution across diverse global markets.
Key Responsibilities
Strategic Growth
- Develop and own the multi-year global service parts strategy, aligned to overall services and company growth objectives.
- Identify and prioritize growth opportunities across regions — new markets, underpenetrated segments, pricing optimization, and channel expansion.
- Set global standards and KPIs for service parts performance (fill rate, revenue growth, margin, inventory turns) while allowing for regional flexibility.
- Partner with sales and marketing to build go-to-market strategies for parts.
- Partner with NPDI team to ensure product release support strategic growth of parts business.
Leadership
- Serve as the central point of alignment across regional service parts teams, ensuring consistent strategy execution while respecting local market dynamics.
- Build governance cadences (e.g., quarterly business reviews) to track regional performance against global targets.
- Identify and scale best practices across regions; resolve conflicts between global standardization and local needs.
Lifecycle Management
- Own the service parts portfolio strategy, including pricing, obsolescence management, and end-of-life planning.
- Partner with product engineering to ensure new product introductions include a fully developed parts strategy from launch.
- Drive decisions on make-vs-buy, sourcing strategy, and supplier partnerships for parts.
Performance & Reporting
- Define, monitor and improve key KPI for the global service parts business.
- Build and present business cases for strategic investments (systems, network changes, new offerings) to executive leadership.
- Report on strategy progress, growth metrics, and ROI to senior leadership.
- Act as a key liaison with regional GMs, service leaders, and channel/dealer partners.
Required Qualifications
- Bachelor's degree in business, Supply Chain, Engineering, or related field; MBA preferred.
- 10 years of experience in service parts, aftermarket, supply chain, or related strategic roles, with at least 3–5 years in a leadership capacity.
- Demonstrated experience developing and executing strategy across multiple regions or global markets.
- Strong track record of driving revenue and margin growth in a part, aftermarket, or related B2B/B2C environment.
- Deep understanding of parts planning, inventory optimization, and distribution network design.
- Excellent executive communication and presentation skills; comfortable influencing senior stakeholders and boards.
- Strong analytical skills — able to build and interpret financial models, forecasts, and business cases.
- Experience working cross-functionally with sales, engineering, supply chain, and finance teams.
- Ability to travel domestically and internationally as business needs require; travel may be up to 25%.
Key Competence
- Strategic thinking with a bias toward execution
- Cross-cultural and cross-regional influence
- Commercial and financial acumen
- Change management and organizational alignment
- Data-driven decision-making
- Executive presence and stakeholder management
The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Inclusion.
VERTIV BEHAVIORS
- Own it
- Act with urgency
- Foster a customer-first mindset
- Think big and execute
- Lead by example
- Drive continuous improvement
- Learn and seek out development
- Promote transparent & open communication
About Vertiv
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com.
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