What are the responsibilities and job description for the Product Manager for Electrical Services (Global) position at Vertiv?
Global Product Manager – Electrical Services
Vertiv | Global Services Business Unit
Role Overview
The Global Product Manager – Electrical Services is responsible for defining, developing, and scaling Vertiv’s global electrical services portfolio across electrical infrastructure. This role owns the service offering strategy from concept through global deployment, ensuring offerings are standardized, scalable, technically rigorous, and aligned to customer safety, reliability, compliance, and uptime outcomes.
The portfolio spans project-based and advanced electrical services, including power quality testing, electrical safety and compliance studies, arc flash studies, transformer testing, switchgear services, and related electrical assessments and lifecycle services. The role partners closely with engineering, R&D, regional execution teams, field services, and digital teams to establish globally consistent service models that regions can deploy with confidence.
Key Responsibilities
Service Portfolio Strategy & Development
- Define and own the global roadmap for electrical services across project services and advanced lifecycle services.
- Translate customer needs for safety, regulatory compliance, reliability, and risk reduction into standardized global service offerings.
- Develop clear service definitions including scope, deliverables, entitlements, assumptions, exclusions, and service tiers.
- Ensure services are applicable across mixed electrical environments, supporting both Vertiv and non‑Vertiv equipment.
Global Deployment & Regional Enablement
- Lead the global deployment of electrical service offerings, ensuring consistent execution and quality across regions.
- Develop and maintain standardized service artifacts, including:
- Statements of Work (SOWs) and scope templates
- Standard Operating Procedures (SOPs) and testing methodologies
- Service delivery playbooks, safety standards, and field execution guidelines
- Enable regions to adapt offerings to local codes, standards, and regulations while preserving global consistency and technical integrity.
Electrical Services Innovation & Technical Collaboration
- Partner with engineering, R&D, and subject matter experts to define technically sound and compliant service methodologies.
- Influence product and system designs to support serviceability, testing access, diagnostics, and long-term maintainability.
- Lead development of new electrical services based on market needs, regulatory changes, installed base insights, and field feedback.
Commercialization & Value-Based Pricing
- Define value-based pricing frameworks aligned to customer outcomes such as risk mitigation, compliance assurance, uptime improvement, and asset life extension.
- Partner with Sales and Finance to establish pricing guidance, margin targets, and commercial guardrails by service type and region.
- Support sales enablement with clear value propositions and customer-facing narratives focused on safety, reliability, and operational assurance.
Lifecycle Performance Management
- Monitor adoption, execution quality, safety performance, and customer outcomes across electrical services globally.
- Use field data, audit results, and customer feedback to continuously refine service definitions and delivery standards.
- Drive continuous improvement in execution consistency, technical rigor, and customer trust.
Qualifications
- Bachelor’s degree in Electrical Engineering or a related technical field (required).
- 7–12 years of experience in electrical services, power systems engineering, lifecycle services, or related infrastructure roles.
- Strong knowledge of electrical systems and services, including:
- Power quality testing and analysis
- Electrical safety and compliance studies
- Arc flash studies
- Transformer and switchgear testing and maintenance
- Experience operating across multi-vendor (Vertiv and non‑Vertiv) electrical environments.
- Proven ability to collaborate cross-functionally in a global, matrixed organization.
- Strong understanding of safety standards, regulatory compliance, and risk management in critical facilities.