Operations Supervisor - Phoenix, AZ

POSITION SUMMARY

​Plans, directs, and coordinates activities of the Service Center.  Will oversee multiple projects providing coordination between field personnel, customers, and service center .  Will be responsible for ensuring the goals and objectives of projects are accomplished within prescribed time frame. 

RESPONSIBILITIES  

• ​Reviews project proposal or plan to determine time frame, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of project. 
• ​Confers with Service Center Manager or Region Director to outline work plan and assign duties, responsibilities, and scope of authority. 
• ​Reviews status reports and other documentation prepared by project personnel, clients and other contractors and modifies schedules or plans as required. 
• ​Confers with project personnel to provide technical advice and to resolve problems. 
• ​Coordinates project activities with clients and other contractors (as required). 
• ​Direct supervisory responsibility for Field Engineers and Project Managers during that are assigned to projects. 
• ​Mentors junior personnel and teach good project management practices. ​ 
• Direct Shop Technician’s daily activities.
• Work with Manager and field engineers to develop weekly invoicing and monthly status reports.
• Train technicians to perform basic testing procedures.
• Serve as lead on Service Safety contact monitoring safety equipment certifications, performing safety audits, project high risks assessments, and leading monthly safety meetings.

​Competencies                                                                  

​To perform the job successfully, an individual should demonstrate the following competencies: ​ 

• ​Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customer; Gets first-hand customer information and uses it for improvements in products and services; Acts with customers in mind; Establishes and maintains effective relationships with customers and gains their trust and respect. 
• ​Decision Quality – Makes good decisions based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions. 
• ​Integrity and Trust - Is widely trusted; is seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; doesn't blame others for his/her own mistakes or misrepresent him/herself for personal gain. 
• ​Listening– Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees. 
• ​Problem Solving – Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at first answers. 
• ​Standing Alone – Will stand up and be counted; doesn't shirk from personal responsibility; can be counted on when times are tough; looks forward to taking charge of a problem or issue; is comfortable working alone on a tough assignment. 

 REQUIREMENTS

• Strong knowledge of the National Electric Code and various industry standards such as OSHA and NFPA. 
• ​Proficient with MS Word, Project, Excel, Power Point, Latista, Google Docs and other project management software and applications.   
• ​Willing to work flexible hours, weekends, if required.  
• ​Requires work in a service center or field environment, including extensive computer and telephone use. 
• ​Requires excellent verbal and writing skills to communicate effectively with clients and their representatives, contractors, field engineers, peers and management. 
• ​Requires mature judgment, responsible for assigned projects and supervises, organizes and directs the work of others.  
• ​Requires high degree of communication, supervisory and organization skills.  
• ​Willing to work flexible hours, weekends, holidays and night work.  
• ​Regularly required to stand, walk, use hands and fingers, talk and hear.  Frequently required to sit, and work at computer.  Specific vision abilities required by this job include close vision, distance vision, basic color differentiation and the ability to adjust focus.  Ability to lift and/or move test equipment weighing up to 100 pounds. 
• ​Valid Driver’s License.