What are the responsibilities and job description for the Operational Excellence Specialist position at Vertiv?
Job Summary
The Operational Excellence Specialist supports Global Services by executing data‑driven, cross‑functional improvement initiatives that improve service delivery, strengthen process discipline, and enable Vertiv’s Service Operating Model. In this global role, you will partner with regional service teams to identify variation, eliminate waste, drive standard work, and enable adoption of global processes and tools. This position plays a critical role in improving install base accuracy, parts and logistics workflows, dispatch/scheduling efficiency, and warranty/return processes as Vertiv continues scaling service operations worldwide.
This role is well‑suited for a developing practitioner who can work independently, influence without authority, and contribute to the maturity of Vertiv’s global Operational Excellence capability.
Responsibilities:
Process Optimization & Standard Work
- Facilitate targeted process mapping, value‑stream reviews, and small‑to‑medium scale Kaizens using Lean/Six Sigma method
- Document current state, define CTQs, build future state workflows, and implement standard work with controls to sustain improvement
Global Service Operating Model Enablement - Translate global service operating model requirements into practical service design, execution and improvement workflows.
- Support adoption across regions by working with local leaders, removing friction points, and ensuring consistency global-to-regional
Data, Metrics & Analysis
- Analyze performance trends in service delivery and performance KPIs and Metrics globally and regionally, driving for harmonization in measurement
- Initiate and drive efforts with regional teams to support metric harmonization and improvement
- Support development of dashboards and reporting for global and regional performance monitoring
Digital & Systems Support
- Partner with IT and business teams to ensure processes are integrated with global and regional ERP and Process Enablement systems
- Work with IT and regional teams to harmonize service delivery processes within the various ERP systems
- Champion the use of AI and other productivity enabling technologies to drive productivity and improve adherence to service operating model
Change Management & Training
- Create documentation, SOPs, process maps, visual standards and training materials to support adoption of new processes
- Facilitate workshops, training and capacity building sessions
- Facilitate global and regional requirements gathering and cross regional best practice sharing workshop sessions
Cross Functional Collaboration
- Work with field service, IT, Parts & Logistics, Sales, Warranty Administration, Quality, Offering, Finance and other applicable departments to identify global and regional opportunities for improvement, process harmonization and champion those findings to resolution
- Participate in global and regional governance meetings to monitor progress and elevate risks
- Support global PMO and other global business unit teams in process improvement and facilitation activities
Requirements:
- Bachelor’s degree
- 5–7 years of experience in Operational Excellence, Continuous Improvement, Service Operations,
- Lean/Six Sigma Green Belt or equivalent experience required: Black Belt a preferred
- Proficient in word processing, spreadsheets, statistical analysis, and presentation software, ensuring effective communication and documentation.
- Demonstrate exceptional interpersonal skills by engaging with all levels of the organization and fostering a positive work environment.
- Thrive in a matrix management setting, managing relationships and collaboration across teams effectively.
- Work independently with minimal supervision, demonstrating strong initiative and accountability for results.
- Exhibit a proven track record in operational execution, consistently delivering on project goals and performance metrics.
- Apply Lean Six Sigma principles and philosophies to optimize processes and drive efficiency.
- Understand customer issues and creatively implement innovative solutions to achieve outstanding results.
- Possess solid project management skills, including organizing tasks, scheduling resources, and managing multiple projects simultaneously.
- Demonstrate leadership capabilities by influencing and guiding teams without formal authority while fostering a culture of teamwork and collaboration.
- Maintain a strong customer focus, prioritizing customer needs and driving satisfaction through effective communication and problem-solving skills.
The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
OUR BEHAVIORS