Manager, Business Process Improvement and VOS

POSITION SUMMARY

• The Manager, Business Process Improvement & VOS leads end-to-end ownership of small process improvement projects and contributes significantly to medium-scale initiatives across Opportunity-to-Cash (OTC), Procure-to-Pay (PTP), New Product Development and Introduction (NPDI), Sales Inventory and Operations Planning (SIOP), and/or Services within the Americas region.
• The Manager facilitates cross-functional working sessions independently, partners with IT and business leaders, and leverages data tools to support decision-making.

RESPONSIBILITIES

• Process Breadth:
  • Orients quickly in unfamiliar processes
  • Calibrates learning depth to the problem
  • Knows when to lean on SMEs vs. invest in going deeper
  • Exposure to 2 process areas
• Project Ownership:
  • End-to-end ownership of small OTC, PTP, NPDI, SIOP or Services projects
  • Significant contributor on medium projects
  • Lead value stream and process mapping workshops
  • Prepare flowcharts and reporting packages
  • Perform root cause analysis
  • Identify AI and automation opportunities
• Stakeholder Management:
  • Comfortable with L2-sponsored stakeholders
  • Can facilitate cross-functional working sessions independently
  • Partner with IT for system and tool implementations
  • Partner with business leaders on policies and procedures
  • Liaise with Learning and Development
  • Plans change management communications
  • Executes training
• Problem Complexity:
  • Moderately complex
  • Multi-variable problems
  • Identifies root cause and structures solutions independently
• People & Team Impact:
  • Holds team to commitments
  • Demonstrates Vertiv Behaviors
• Tools & Methods:
  • Selects appropriate CI methods for context
  • Leverages data tools to support decision-making
  • Utilize VOS governance to plan, facilitate, and manage BPI initiatives
  • Create and maintain projects in ServiceNow

QUALIFICATIONS

• Education:
  • Bachelor's degree in Business Administration, Accounting, Finance, Economics, Engineering, Marketing, Computer Science, or related discipline.
  • Intermediate knowledge in all areas of project planning, development, management, and implementation.
  • Project Management certifications (PMP, CSM, Lean Six Sigma Black Belt) a plus.

• Work Experience:
  • 8-10 years of experience in project management or exposure to at least two of the following processes: OTC, PTP, NPDI, SIOP, and/or Services.
  • Experience in an international and culturally diverse organization.

• Communication Skills:
  • Strong written and verbal communication skills in English; other languages are a plus.
  • Good communicator, confident in interacting with all levels of individuals across a variety of internal/external functions.

• Analytical Skills:
  • Ability to analyze data, make informed decisions, and solve complex problems.
  • Good attention to detail.

• Technical Skills:
  • Intermediate experience with ERP financial applications (Oracle preferred).
  • Proficient in Microsoft Office Suite.
  • Project management experience and familiarity with Agile process improvement.

PHYSICAL & ENVIRONMENTAL DEMANDS

• No special physical requirements.

TRAVEL REQUIREMENTS

• 10% travel required.