Human Resources Business Partner II

POSITION SUMMARY

• We are seeking a personable, human resources business partner to join our organization. In this position, you will primarily act as a consultant for company management on all issues related to human resources. You should be a proactive communicator and change agent, someone who can successfully balance employee needs with business objectives to create integrated solutions. HRBP duties include extensive employee relations skills, problem solving, conflict resolution and coaching. They will partner with Inside Sales leadership in developing a culture supportive of company values.  Develop communication, recognition, and rewards to drive employee engagement. 

RESPONSIBILITIES 

• Responsible for Employee Relations and Manager Interface for the needs of the Company.   
• Coordinate orientation, training, and on-boarding to ensure consistent new hire experience.   
• Coordinate with L&D to address organization development needs and facilitate any one on one or custom needs as determined or discussed by Dept. Manager. 
• Assess and coach to achieve maximum performance in support of a positive customer experience 
• Manage talent acquisition process, including job profile development and candidate assessment, including job fairs and campus recruiting events. 
• Develop and support positive and proactive employee relations programs, maintain good communications and working relationships with employees and managers.    
• Assist benchmarking analysis, recommendations for new hires, promotions, transfers, and merit plan documentation as needed. 
• Vary schedule to ensure availability to all employees as needed to address issues and concerns. 
• Coordinate performance management and PIP development and follow-up. 
• Understand incentive plans and educate employees on plan administration.

QUALIFICATIONS

Minimum Job Qualifications: 

• Bachelor’s degree; Master’s degree preferred 
• 3-5 years of experience in Human Resources with previous exposure to learning and development or equivalent practical experience required 
• Must be proficient in MS word, Excel, PowerPoint, Access, and Outlook 

                  Preferred Qualifications: 

• Should have a thorough understanding of human resources principles. 
• Required work in an office environment, including extensive computer and telephone use. 
• Must be able to clearly communicate with employees and applicants, both verbally and in writing to present a professional image of the company. 
• Must be willing to work flexible hours and occasional travel. 
• Proven experience working in a fast-paced customer contact center supporting a high energy Inside Sales team

EDUCATION AND CERTIFICATIONS

• Bachelor’s degree; Master’s degree preferred