What are the responsibilities and job description for the Field Service Technician position at Vertiv?
CUSTOMER ENGINEER – FIELD SERVICES Small to Large UPS, PDUs, Power Products & Battery Systems (2-120KVA)
WHY VERTIV
- Industry leader in Technology and Services with best-in-class Customer Service and Safety culture
- Company vehicle, smartphone, laptop, and PPE provided
- 401k with Profit Sharing, generous PTO, Medical, Vision & Dental
- State-of-the-art Training Academy with hands-on learning
- 24/7 Technical/Factory Support and online technical libraries
- Strong work/life balance commitment
- Employer-of-choice for Veterans with technical backgrounds
WHAT YOU'LL DO
- Install, commission, and perform scheduled/emergency service on UPS, PDUs, and Battery systems (2-120KVA)
- Provide on-site and phone support to customers, striving for first-time fix resolution
- Communicate with Technical Support on technical or procedural issues
- Implement Field Change Notices and stay current on Safety Bulletins and Service Tips
- Complete timecards, expense reports, mileage reports, and service documentation accurately and on time
- Maintain individual inventory and perform cycle counts per company policy
- Operate safely in accordance with published guidelines and customer site requirements
- Meet or exceed on-site response time requirements
WHAT YOU'LL NEED
Experience (one or more):
- ASEET or AMEET certification (or progress toward)
- 4 years military experience in a related technical field
- 2 years of relevant industry experience
Skills:
- Professional written and verbal communication
- Effective time management balancing technical and administrative tasks
- Familiarity with electrical/electronic test equipment and fundamentals
- Ability to follow written technical documentation to perform service tasks
- Proficiency with Microsoft Office and company software applications
- Collaborative approach with peers, customers, and leadership
WORK ENVIRONMENT
- Travel required with flexible schedule (weekends, evenings, holidays)
- Valid driver's license required
- Must pass pre-employment drug test, background check, and motor vehicle records check
- Must be able to lift up to 50 lbs consistently and up to 75 lbs occasionally
- Standing, walking, climbing, stooping, kneeling, and crouching required
ABOUT VERTIV
We design, manufacture, and service mission-critical infrastructure technologies for data centers, communication networks, and commercial/industrial environments. With $5B in revenue and operations in nearly 70 countries, we are the trusted service provider for 70% of Fortune 500 companies.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
EQUAL OPPORTUNITY EMPLOYER
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status, marital status, sexual orientation, gender identity/expression, genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and need assistance applying, email help.join@vertivco.com.
WORK AUTHORIZATION
Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship now or in the future are not eligible for hire.