Field Service Intern - New York, New York

At Vertiv, we design, manufacture, and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. We are the trusted Service Provider for 70% of Fortune 500 companies, including industry-leading data centers and providers of colocation and cloud service.

 

Why Vertiv is the best company for Field Service professionals:

• Vertiv is an industry leader in Technology and Services with a best-in-class Customer Service and Safety culture
• Company leaders have many years of hands-on Field Service experience in this industry and many others
• Tremendous focus is placed on employee technical and leadership development
• Technical Training takes place in our state of the art Training Academy or Regional Training Center with a strong focus on immersive, hands-on learning
• Competitive benefits include: Company vehicle, smartphone, laptop, personal protective equipment (PPE), other tools-of-the-trade, 401k, Profit Sharing, & Generous PTO/Vacation Plan, Medical, Vision & Dental & more
• Abundant technical resources including 24/7 Technical/Factory Support and technical online libraries of product documentation, work instructions, and self-help troubleshooting guides
• Company-wide commitment to promoting a strong work/life balance
• An employer-of-choice for Veterans with technical backgrounds

The Field Service Technician Intern is primarily responsible for assisting with scheduled and remedial (break-fix) service on Small to Medium UPS, Power Distribution Units & Battery system products (2-120KVA) serviced by Vertiv, commensurate with appropriate classroom and on-the-job training.  The Field Service Technician Intern will shadow team members to gain hands-on experience.   

RESPONSIBILITIES:

ROLE

• Assist with service tasks as assigned and as per company policies and procedures
• Capable of working under direct supervision upon training completion
• Communicate with customers onsite, giving basic updates on progress

SAFETY

• Operate in a safe manner in accordance with published safety guidelines
• Must wear appropriate PPE as per company guidelines and accordance with job duties
• Report all work related accidents or injuries within 24 hours to the appropriate personnel.

ADMINISTRATION

• Complete accurate and timely administrative tasks and support service report generation per company guidelines
• Maintain company property (PPE, test equipment, laptop, etc.) per company policies

QUALIFICATIONS

Experience

• Currently enrolled in a related degree program
• High School or Vocational School Diploma
• Interpersonal and Administrative Skills
• Communicate professionally and respectfully in both written and verbal forms
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)

WORKING CONDITIONS:

• Travel to customer sites as required
• Flexible schedules (weekends and evenings)
• Valid driver’s license
• Due to the safety sensitive aspect of the role, candidates are required to successfully pass a drug test prior to employment. In addition, you will also be required to complete and pass a pre-employment background check and a motor vehicle records check.

PHYSICAL REQUIREMENTS:

While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance.  Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds.

Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship.

BENEFITS:

• Opportunity to gain practical hands-on experience in a field service environment
• Mentorship from experienced field service technicians
• First hand exposure to mission critical infrastructure
• Professional development and training opportunities