Customer Engineer - Thermal, NSW

Who we are:

Nearly all aspects of our lives involve the use of technology. It’s how we work, play & do anything in between. This connectivity or use of data is built into the very fabric of our society. It’s vital to human progress.

Vertiv believes there’s a better way to meet this accelerating demand for data — one driven by passion & innovation.

As industry experts & Architects of Continuity, we collaborate with our customers to envision & build future-ready infrastructures. We leverage our portfolio of hardware, software, analytics, & services, to ensure our customers’ vital applications run continuously, perform optimally & scale with business needs.
 

Why Join Vertiv?

• Meaningful & Fulfilling Work

• Collaborative Culture

• Global Career Opportunities

• Inspiring & Caring Leaders in the industry

• Recharge Your Potential

• Insurance & Leave Benefits

Salary & Perks:

• Base Super Car & Tools Overtime!

• Brand new Office in Sydney's North West

• Own your day ! Out on the road visiting Customers

Responsibilities and Measurement Criteria with Time investment Needed on Each: 

(This will describe the overall core responsibilities of the role, decision making responsibilities etc.)

• Respond in a professional manner to all assigned service calls while on duty. 

• Perform all work in a safe manner and in accordance with established company safety policy.

• Perform all work using good working practice and current codes of practice/legislation relevant to assigned task.

• Assist in ensuring that the planned maintenance completion rate is maintained at a min 90%.

• Keep scheduling team informed of changes to your schedule and the status of all open jobs.

• Maintain the accuracy of the customer listing by reporting errors with the site change form.

• Close tasks in Oracle Mobile Field Service (MFS) daily and weekly paperwork in a timely, accurate and complete manner.

• Create reports using FieldDB system and ensure regular synchronization.

• Report sales or service leads to the proper department via the correct process.

• Support company vision and management decisions.

• Use email and other Office based programs to maintain/enhance communications processes.

• Ensure that all Vertiv processes are followed.

• Keep company vehicle clean and properly maintained.

• Protect all tooling and company property issued.

• Work as part of the service team and support business needs.

• Take an active role in the callout rotation.

Qualifications:

Required/ Minimum Qualifications: 

• NVQ Level 1 & 2, or equivalent in Refrigeration and Air Conditioning.

• City and Guilds 2078 or 2079 in Refrigerant Safe Handling, Subscribed to ACRIB.

Additional / Preferred Qualifications:  

• Excellent computer skills.

• Previous environmental service experience.

• Excellent customer service skills.

• Self-starter, ability to plan, organize and manage time effectively.

• Clean valid driving license.