Customer Engineer - Thermal, NSW

Key Responsibilities

Planning & Reporting:

• Time Sheets – Digital reporting tool to be used (i.e., accurately record hours worked, and all call out and response times) each day.
• Commissioning/Service Reports - to be completed within set timeframes.

Operational Delivery:

• Core role, carry out the full commissioning cycle of CDU’s, FWU’s, CRAC & CRAH units.
• Typical Day – complete L2, L3 & L4 commissioning tasks whilst working closely with Vertiv Project & Commissioning Managers.
• Previous experience on Tier 1 sites specifically will be highly regarded.
• As required, support the Service Team with carrying out maintenance & TM works
• Maintain relationships between the VERTIV and our customers, by having professional interactions with customers & providing customer feedback to the Vertiv Team.
• Keep up to date with your training requirements across multiple Vertiv technologies. 
• Maintain the supplied company vehicle & personal appearance to the appropriate company standard.  

WHS, Environment & Quality:

• Comply with all Work, Health & Safety, Environment and Quality obligations.
• Actively promote safety in the workplace

Daily Work Duties and expectations:

• Drivers Licence is required (may involve visit to remote sites)
• Overnight or longer trips may be required.
• Use of ladders, Scissor lift and scaffolding.
• Working in tight and restricted locations.
• Working on and around Energised Electrical equipment.
• Working on live refrigerant lines and pressure vessels.
• Working and Heights (needs Work at Heights Training and refreshed every 5 years)
• Working on HVAC Mechanical systems that will involve awkward body positions at times.
• Lifting, carrying, relocating equipment and components (e.g Compressors, Gas Bottles etc)

• Other Customer Engineers – Thermal
• Service Supervisor –Thermal
• Service Operations Manager
• Safety Manager
• Technical Support Team
• Sales Team
• Finance

• Customers
• Product Suppliers
• Contractors
• Vertiv Partners

• Mechanical Trade Certificate (state dependant)
• Restricted Electrical Licence
• Refrigerant Handling Licence

• Technical knowledge - data centres, telecom, commercial & industrial or similar industries (highly regarded)

• Proven track record within the Air – Conditioning or other precision cooling industry as a service technician
• Proven ability to work effectively under timeline constraints on large scale sites.
• Thermal controls & Networking knowledge
• Proficiency in Microsoft Office

Personal Characteristics: 

• Excellent communication, inter-personal and problem-solving skills.
• Learning agility
• Interpersonal skills
• Ability to work collaboratively in a team environment.
• Ability to multitask and priorities workloads.
• Negotiation & influencing skills.
• Computer literacy at an intermediate level