Customer Engineer AC Power

RESPONSIBILITIES

• Respond, in a professional manner, to all assigned service calls while on duty.
• Perform all work in a safe manner and in accordance with established company safety policy.
• Perform all work using good working practice and current codes of practice/legislation relevant to assigned task.
• Ensure spare parts are properly accounted for using established parts procedures.
• Assist in ensuring that the planned maintenance completion rate is maintained at a min 90% . 
• Assist call control to schedule, plan and complete any works as required, using established work flow procedures. 
• Keep call control informed of your schedule and the status of all open jobs.
• Maintain the accuracy of the customer listing by reporting errors with the site change form.
• Support company vision and management decision.
• Ensure that all ISO 9001:2000 agreed processes are followed.
• Keep company vehicle clean and properly maintained.
• You will be expected to look after all tooling and company property issued to enable the tasks to be carried out. 
• Work as part of the service team.
• Follow up and follow through with any and all assigned tasks.
• Submit daily paperwork in a timely, accurate and complete manner and in case of Wireless Field Service ensure the job is debriefed in a complete and accurate manner at the customer’s premises where possible
• Ensure availability to work during weekend and nights
• Report sales or service leads to the proper department via the correct process.
• The employee ensure that any activity, task and responsibility required by role in terms of [Export Compliance], [Import Compliance], [EU Arrivals and Despatching], as well as [Supply Chain Security] is managed and performed in full compliance with the Company International Trade Compliance Regulation certification program itself

QUALIFICATIONS

• HNC/HND in Electrical/Electronics Engineering or equivalent
• Experience of working in a technical service or test environment of AC Power equipment essential
• Computer Literate (All office associated programs such as, word, excel, outlook)
• Previous field service experience essential
• Excellent customer service skills
• Strong communication skills 
• Self starter, ability to plan , organise and manage time effectively with an ability to work under pressure
• Clean Valid driving licence

WORKING CONDITIONS:

• A significant amount of after hours and weekend work, frequently scheduled with little notice
• Travel on a daily basis to and from customer sites
• Will be required to stay away from home or travel long distances.
• Occasional heavy lifting required 
• You will be expected to operate as part of a team
• Participate on the 24/7 on call rota.
• May be required to travel abroad from time to time.
• You will be supplied with a Company uniform, which must be warn at all times while working.